Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.
SUMMARY
Covetrus is looking for a Senior Director of Ecommerce to own the performance, growth, and day-to-day execution of Covetrus’ online pharmacy business. This role is accountable for revenue, conversion, customer experience, and operational efficiency across the ecommerce platform. You will work with cross-functional teams spanning marketing, merchandising, product, technology, and operations to further scale a high-growth digital business serving veterinary practices and pet owners.
This is a senior leadership role with real P&L responsibility and broad influence across the organization.
Key responsibilities
Ecommerce strategy and growth
Own the ecommerce and revenue plan for the online pharmacy business
Drive growth across acquisition, conversion, retention, and average order value
Translate company goals into clear ecommerce priorities and execution plans
Identify new growth opportunities across channels, partnerships, and product mix
Customer experience and conversion
Own the end-to-end customer journey, from first visit through reorder and subscription
Partner with Product and UX teams to improve site experience, checkout, and mobile performance
Use data and testing to continuously improve conversion rates and engagement
Marketing and merchandising leadership
Lead ecommerce merchandising strategy including pricing, promotions, subscriptions, and assortments
Partner closely with Marketing on paid media, lifecycle, and on-site campaigns
Ensure strong alignment between traffic strategy and on-site experience
Analytics and performance management
Define and track core ecommerce KPIs including revenue, margin, CAC, LTV, conversion, and retention
Use insights to guide prioritization, investment decisions, and forecasts
Clearly communicate performance and tradeoffs to executive leadership
Cross-functional leadership
Work closely with Technology, Operations, Compliance, and Customer Care to ensure scalable, reliable execution
Balance growth initiatives with operational realities unique to pharmacy and regulated products
Act as the connective tissue across teams to keep priorities aligned and moving
Partner with product on developing a multi-year roadmap and prioritization
Team leadership
Build, lead, and develop a high-performing ecommerce team
Set clear goals, expectations, and accountability
Create a culture focused on results, learning, and continuous improvement
What success looks like in this role
Consistent revenue and margin growth across the online pharmacy business
Improved conversion, retention, and customer satisfaction
Clear, disciplined execution against an ecommerce roadmap
Strong collaboration across Product, Marketing, Technology, and Operations
A motivated, accountable team that knows what success looks like
REQUIRED QUALIFICATIONS
Education:
Undergraduate degree with a master’s in computer science or business desired
Experience:
10+ years of ecommerce or digital business experience, including senior leadership roles
Proven ownership of a high-volume ecommerce P&L
Strong strategic and operational balance to craft high-level digital strategies and execute hands-on digital performance plans across a variety of audience/entry channels
Strong background in conversion optimization, digital merchandising, and customer LTV
Experience working in regulated, complex, or fulfillment-heavy environments strongly preferred
Data-driven decision maker who is comfortable with ambiguity and tradeoffs
Comfort with using data and analytics to guide strategy and measure performance
Strong communicator with excellent planning and execution skills
Track record of leading cross-functional teams and influencing without direct authority
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:
401k savings & company match
Paid time off
Paid holidays
Maternity leave
Parental leave
Military leave
Other leaves of absence
Health, dental, and vision benefits
Health savings accounts
Flexible spending accounts
Life & disability benefits
Identity theft protection
Pet insurance
Certain positions may include eligibility for a short-term incentive plan
Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Skills Required
- 10+ years of ecommerce or digital business experience, including senior leadership roles
- Proven ownership of a high-volume ecommerce P&L
- Strong strategic and operational balance to craft high-level digital strategies
- Strong background in conversion optimization, digital merchandising, and customer LTV
- Experience working in regulated, complex, or fulfillment-heavy environments strongly preferred
- Data-driven decision maker
- Comfort with using data and analytics to guide strategy
- Strong communicator with excellent planning and execution skills
- Track record of leading cross-functional teams
Covetrus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Covetrus and has not been reviewed or approved by Covetrus.
-
Leave & Time Off Breadth — Paid time off is described as a notable part of the package, including paid holidays and vacation time, with additional mention of paid sick leave in some cases. Time-off flexibility is also referenced positively via flexible or “unlimited” PTO for certain roles.
-
Healthcare Strength — Medical, dental, and vision insurance are presented as core, standard offerings with broad coverage categories. Health insurance is characterized as reasonably solid in coverage even if not positioned as best-in-class.
-
Retirement Support — A 401(k) plan is available and is repeatedly paired with mention of a company match structure. The match is framed as present but modest compared with richer market alternatives.
Covetrus Insights
What We Do
Covetrus specializes in the production and distribution, inventory management, software and prescription management for veterinary care. Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,500 employees, serving over 100,000 customers around the globe.
