Job Description:
This senior leadership role within the Vertex Global Professional Services (GPS) organization will lead and execute strategic e-Invoicing initiatives across Customer Success and Services. The role is critical in driving growth through the sale, delivery, and innovation of Vertex e-Invoicing software and service solutions. Success will be measured by maximizing software adoption, revenue, delivery excellence, and customer value.
The leader will serve as the enterprise e-Invoicing subject matter expert, collaborating closely with Practice Leadership, Customer Success, Partner Enablement, Sales, Alliances, and Product Management. This role will champion Vertex’s unique value proposition in e-Invoicing, shape solution strategy, and maintain a thought leadership position in this rapidly evolving domain.
Key Responsibilities
Thought Leadership in e-Invoicing
- Provide strategic direction and oversight for all e-Invoicing delivery teams, ensuring alignment with go-to-market and implementation strategies.
- Maintain expert knowledge of global e-Invoicing regulations, frameworks, and standards, including CTC (Continuous Transaction Controls), PEPPOL, EDI, and country-specific compliance requirements.
- Shape the evolution of Vertex’s e-Invoicing solutions by bringing an outside-in perspective on industry trends and customer needs.
- Represent Vertex as an industry thought leader at events such as Vertex Exchange, partner summits, and executive forums.
Sales & Market Support
- Partner with Sales and Alliances to position e-Invoicing solutions competitively in the market.
- Develop implementation differentiators and pricing models to drive e-Invoicing adoption.
- Own the GPS strategy for e-Invoicing, including pipeline, bookings, revenue targets, and capacity planning.
Delivery Excellence
- Lead all e-Invoicing implementation programs to maximize customer value, satisfaction, and compliance success.
- Serve as Executive Sponsor on major e-Invoicing projects, coaching teams and ensuring best-practice delivery.
- Establish capacity and skills roadmaps, including training, certification tracking, and partner enablement for e-Invoicing specialists.
- Implement a continuous improvement framework based on customer feedback and industry advancements.
Partner & Ecosystem Engagement
- Build strong relationships with strategic partners, regulators, and industry influencers to expand Vertex’s footprint in e-Invoicing.
- Guide partner readiness, enablement, and delivery quality for joint e-Invoicing projects.
- Promote consistent methodologies across internal and partner-led implementations.
Other Leadership Responsibilities
- Mentor and develop leadership talent within GPS to strengthen Vertex’s global e-Invoicing credentials.
- Support recruiting and retention strategies to build a world-class services team.
- Drive employee engagement initiatives to maintain high satisfaction and performance.
Required Knowledge, Skills, and Abilities
- Proven expertise in global e-Invoicing standards, technologies, regulations, and compliance frameworks.
- Executive presence with exceptional communication and influencing skills.
- Strategic thinker with demonstrated ability to lead enterprise-level change.
- Strong analytical, operational, and project management capabilities.
- Deep knowledge of ERP/Tax software implementation life cycles, with in-depth familiarity with Vertex solutions.
- Ability to thrive in fast-paced, dynamic, and international environments.
Education & Experience
- 10+ years in the e-Invoicing / EDI domain with leadership of global compliance initiatives.
- 15+ years in consulting, client services leadership, or related senior roles.
- Experience managing large-scale, complex technology implementations.
- Functional and technical understanding of finance systems and processes.
- Bachelor’s degree required; advanced degree preferred.
- Location preference: Europe.
- Ability to travel internationally.
Top Skills
What We Do
The Trusted Leader in Tax Technology.
We're Vertex (VERX). A pioneer in tax automation for more than 45 years. We proudly serve over 4,000 customers worldwide with distinction and provide comprehensive tax solutions that enable global businesses to transact, comply, and grow with confidence.
Our collaborative, friendly culture is the foundation of everything we do and who we are. We're proud to be an employer guided by a common purpose by building trusted relationships at work, in business and in our communities. We strive to be a values-driven employer of choice who attracts, retains, and inspires talented professionals to achieve their full potential. We employ over 1,500 full-time professionals across three continents: US, Europe, and Brazil.
Our software, content, and services address the increasing complexities of global commerce and compliance by reducing friction, enhancing transparency and enabling greater confidence in meeting indirect tax obligations. As a result, our software is ubiquitous within our customers’ business systems, touching nearly every line item of every transaction that an enterprise can conduct. Our software is fueled by over 300 million data-driven effective tax rules and supports indirect tax compliance in more than 19,000 jurisdictions worldwide.
We partner with the world’s most respected companies and harness their strengths to deliver the best tax technology solution to businesses across the globe. We integrate with key technology partners that span ERP, CRM, procurement, billing, POS and e-commerce platforms. We also work closely with over 50 tax, accounting and consulting firms to provide the integrated tax technology solutions.
Why Work With Us
Innovative, agile, and growth-minded professionals thrive at Vertex. Our remote-first culture offers flexibility and connection, while our focus on indirect tax technology and global expansion creates real impact. With leadership development and a strong emphasis on well-being, careers flourish here.
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