Senior Director, Customer Engineer (M7)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

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You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Key Responsibilities

Directs a Fields Service group and responsible for all issues within the Division, including the design, development and implementation of exceptionally complex Service  programs in accordance with commitments to customer satisfaction, Profit &Loss, and budget management.

Anticipates future account needs and facilitates the implementation of new approaches to service programs across the division with exceptional scope and significant customer impact.

Directs the strategic direction  for all customer relationships within the division for operational and service commitments.  Interfaces with internal and external customers on Divisional  business and operational issues involving the company's service commitments. 

As part of senior business group leadership team, ensures that such programs, strategies, and processes address high value problems (HVP) for the division and across segment and is aligned with the organization’s direction.

Leads interface with internal and external customers on service and customer satisfaction issues involving the divisions products.

Provides approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design.

Defines performance metrics and reports on the field service division's progress against specific goals.

Functional Knowledge

• Demonstrates broad and comprehensive understanding of different systems, theories and practices as well as the changing business environment

Business Expertise

• Applies in-depth knowledge of own segment/function, business and commercial expertise to differentiate itself from the competition

Leadership

• Leads a business unit, department or sub-function generally through multiple levels of managers of diverse activities; develops and executes business unit, department or sub-functional strategy to achieve key business objectives

Problem Solving

• Evaluates key business challenges; directs the development of new or innovative solutions

Impact

• Guided by company strategy and business objectives, impacts results of segment/function

Interpersonal Skills

• Influences and negotiates at the top executive levels, with great latitude on outcomes; presents and defends complicated or delicate issues

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Additional Information

Time Type:

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Travel:

Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.