Service Center
CSCS TXCaliber’s Senior Director, Corporate Communications will report to the Chief People Officer leading all internal communications and will partner closely with our CEO and Executive Leadership Team acting as a strong ambassador for the brand. By continuously finding ways to position our culture, strategy, mission, vision, and values to drive engagement for all teammates, this leader plays a critical role in Caliber’s continued growth.
Success Looks Like:
- This leader will develop and deploy strategic campaigns and an innovative communications strategy to establish and position Caliber’s culture and brand in a multi-unit, distributed service model.
- This leader will oversee and lead a talented communications team encompassing both internal and external areas of expertise.
- This leader will lead a team that is inspired by Caliber’s core values and driven by Caliber’s company objectives to build a healthy culture internally and protect its reputation externally.
- This leader will develop a strategy, and if needed, will lead the company’s communications outreach through a variety of crisis scenarios.
- This leader will ensure that company compliance and code of conduct policies apply to all communications.
- This leader will intentionally build a talent pipeline that ensures continuity and excellence in the corporate communications function.
- This leader will use a wide variety of tools, channels, and modalities with a digital-first approach to reach our over 30,000 teammates (and growing) across 40+ states and multiple lines of business.
Internal Focus:
- Develop strategy for the CEO’s communications internally. Partner with the CEO to build a best-in-class example of what communication excellence in a leader looks like.
- Serve as a key business partner to Caliber’s executive staff in all facets of internal communications and ensure timely information is shared using appropriate channels.
- Develop creative approaches for teammate communications that supports Caliber’s business objectives and engagement goals.
- Design outreach to teammates that drive three main goals – inform, inspire and motivate.
- Partner with the CEO to develop talking points for chosen speaking engagements, interactions with news media, and community events.
You Will Need:
- 10 years or more of progressive experience in related fields and leading teams.
- Exceptional written, verbal and presentation skills and the ability to communicate/collaborate effectively with all levels of the organization.
- Proven track record and passion for applying communications tools and digital technology.
- Experience in providing ongoing data management and campaign performance reporting.
- Experience in corporate communications, brand management, news media and social media content and engagement.
- Ability to quickly generate quality content for a variety of platforms (e.g., digital marketing, social media, thought leadership, company promotion and advancement, etc.).
- Must possess strong organizational and project management skills.
- Must be adaptive, flexible, and able to function effectively in a highly complex situation with a proven ability to multi-task within a fast-paced environment.
Top Skills
What We Do
As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future.
With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry.
Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program.
At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large
Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact.
Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace
.png)
