Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
We're looking for a Senior Director of Content Operations to drive the end-to-end flow of media assets across our global business. Reporting to our SVP of Business Transformation & Operations, you'll turn strategy into action, building scalable workflows, implementing a central PAM/DSC, optimizing vendor partnerships, and leading a “follow-the-sun” model that keeps our content moving smoothly, on time, and at the highest quality.
Core Responsibilities:
- Lead the Content Operations strategy and roadmap with clear quarterly goals and KPIs.
- Manage daily delivery of media assets (audio, video, timed text, marketing) for SVOD, EST, and partner channels.
- Build, coach, and grow a distributed team across Delivery, Media, and Technical Operations.
- Oversee vendor onboarding and performance (including Sony PCL); manage governance and scorecards.
- Drive process excellence - standardize specs, QA, and delivery workflows; reduce manual work.
- Partner with Product, Engineering, and Business Transformation to implement PAM/DSC and tracking tools.
- Design an optimized global resourcing model (Japan, Moldova, and beyond).
- Ensure secure asset handling, compliance, and efficient use of budget and vendor spend.
- Communicate progress, risks, and KPIs through executive dashboards and regular reviews.
We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.
About YouWe get excited about candidates, like you, because you combine deep media operations expertise with experience leading high-performing teams, scaling processes, and driving results across complex, global workflows.
- 12+ years in content/media operations, distribution, or digital supply chain roles with progressive leadership managing managers, including experience in entertainment, streaming, or global media distribution.
- Deep knowledge of media assets and delivery requirements: video/audio codecs, subtitling/captions, QC, metadata, and packaging for SVOD/EST/GCD.
- Experience implementing or operating PAM/DAM/MAM systems, or managing large-scale media migrations/integrations.
- Strong vendor management skills: contracting, SLAs, scorecards, governance.
- Experience building and scale teams, including hiring, training, and process design.
- Excellent cross-functional collaboration with Engineering, Product, Legal, and Commercial teams; able to bridge technical and business audiences.
- Strong analytical skills; comfortable building dashboards and reporting to senior leadership.
- Experience with follow-the-sun staffing, managing offshore teams.
- Hands-on familiarity with delivery partner ecosystems, vendor tooling, enterprise data workflows, cloud object storage, and media automation (encoding pipelines, QC automation).
- BA/BS required; advanced degree (MBA, MS) a plus.
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
#LifeAtCrunchyroll #LI-Hybrid
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
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What the Team is Saying
What We Do
At Crunchyroll, we deliver what anime fans love—anytime, anywhere.
With the world’s largest anime streaming library, we connect fans to the stories, characters, and creators they love. But Crunchyroll is more than just a destination to watch anime—it's a global ecosystem where anime lives and breathes beyond the screen.
From streaming and theatrical releases to merch, games, news, events, and music, we offer fans immersive experiences that celebrate anime culture in all its forms.
Headquartered in the U.S. with teams and reach across the globe, Crunchyroll is an independently operated joint venture between Sony Pictures Entertainment and Aniplex of Japan. This unique partnership gives us the power to scale globally while staying rooted in anime’s cultural origins, ensuring authenticity and access for fans everywhere.
We believe anime is more than entertainment—it’s a way of life. And we’re here to champion that passion every day.
Why Work With Us
We take the People Experience seriously here at Crunchyroll. Join a diverse team of talented, ambitious people who treat each other well and believe that how we win is just as important as winning.
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Crunchyroll Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Three in-person days per week. Tuesdays, Wednesdays, and Thursdays are the company-wide days for ALL team members to be in the office, and individuals may choose to come in more if they please.
