Senior Director, Commercial SSA

Posted 8 Hours Ago
Be an Early Applicant
2 Locations
In-Office
Senior level
Logistics • Other
The Role
Lead commercial strategy and execution across Sub-Saharan Africa, drive revenue growth and profitability, manage large P&Ls, build customer relationships, oversee sales pipeline and CRM use, collaborate cross-functionally, and develop a dispersed commercial team to ensure asset productivity, contract wins, and sustained customer retention.
Summary Generated by Built In

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

CHEP is seeking a commercially astute Senior Director, Commercial to lead growth, shape strategy, and drive performance across Sub-Saharan Africa. This role is suited to a leader with true end-to-end accountability, operating beyond functional boundaries and influencing across markets, customers, and cross-functional teams in a complex, multi-country environment, with responsibility for defining and executing the regional commercial agenda, strengthening customer partnerships, and unlocking sustainable growth while ensuring consistent delivery. Your leadership will directly shape business outcomes and how CHEP delivers long-term value, within a purpose-driven organisation advancing more efficient, resilient, and sustainable supply chains.
Key Responsibilities May Include:
  • Develop, implement and manage the commercial strategy to achieve sustainable growth, profitability and market competitiveness, ensuring alignment with organisational objectives and long-term plans.
  • Build and maintain strong relationships with key customers, leading negotiations, renewals and tenders, and delivering innovative solutions that enhance customer satisfaction and loyalty.
  • Foster collaboration across internal teams including sales, marketing, supply chain, finance and transformation to ensure effective execution of commercial initiatives.
  • Oversee the sales pipeline and account management processes, using CRM tools to maximise conversion, retention and effectiveness, while ensuring efficient resource allocation.
  • Conduct market and competitor analysis, generate actionable insights and contribute to business transformation and digitalisation initiatives to inform strategic decision-making and drive business expansion.
  • Promote a customer-focused culture at all levels, driving measurable improvements in customer service, satisfaction and value creation through innovation in service design and process improvement.
  • Ensure adherence to asset management protocols, pricing architecture and budgetary controls, achieving high asset productivity, minimal equipment loss and financial targets.
  • Lead, develop and coach a geographically dispersed commercial team, establishing priorities, monitoring performance and fostering a high-performance culture that supports employee engagement, development and wellbeing.
Minimum Requirements
  • Proven experience as a business leader with end-to-end business accountability
  • 3–5+ years at Executive/ExCo level Leadership
  • Demonstrated cross-functional leadership influence across commercial, operations and finance
  • Strong South African market knowledge and established customer networks
  • Experience managing large, complex P&Ls
  • Track record in commercial delivery, contract negotiation, and customer retention
  • Bachelor’s degree required; MBA advantageous
Technical Capabilities
  • Strong financial and commercial acumen (pricing, margins, portfolio management)
  • Experience in service-based commercial models
  • Ability to leverage data and insights for decision-making
  • Familiarity with CRM/digital tools (e.g., Salesforce) advantageous
  • Experience navigating complex, multi-market commercial environments
Leadership Capabilities
  • Highly influential across diverse stakeholders
  • Exceptional relationship-building capability (internal and external)
  • Strong resilience in demanding commercial environments
  • Strategic thinker with a strong commercial mindset
  • Ability to drive transformation while maintaining performance stability
  • High energy, ownership, and accountability mindset
  • Confident communicator with strong external brand representation

#LI-BM1

Remote Type

Hybrid Remote

Skills to succeed in the role

Coaching, Cross-Functional Work, Disruptive Thinking, Emotional Intelligence, Feedback, Inclusive Leadership, Influencing, Leading Change, Leading Customer Centric Teams, Mentorship, Prioritization, Strategic Thinking

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].

Skills Required

  • Proven experience as a business leader with end-to-end business accountability
  • 3-5+ years at Executive/ExCo level leadership
  • Demonstrated cross-functional leadership influence across commercial, operations and finance
  • Strong South African market knowledge and established customer networks
  • Experience managing large, complex P&Ls
  • Track record in commercial delivery, contract negotiation, and customer retention
  • Bachelor's degree
  • MBA
  • Strong financial and commercial acumen (pricing, margins, portfolio management)
  • Experience in service-based commercial models
  • Ability to leverage data and insights for decision-making
  • Familiarity with CRM/digital tools (e.g., Salesforce)
  • Experience navigating complex, multi-market commercial environments
  • Leadership capabilities: influencing, relationship-building, resilience, strategic thinking, change leadership

CHEP Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CHEP and has not been reviewed or approved by CHEP.

  • Retirement Support The 401(k) employer match is portrayed as competitive and supportive of long‑term savings. Retirement programs are frequently positioned as a strong part of the total rewards package.
  • Equity Value & Accessibility The Brambles MyShare plan offers company‑matched share purchases after a holding period, enhancing long‑term wealth potential. This structure can be particularly valuable for those planning to stay through the match cycle.
  • Leave & Time Off Breadth PTO, paid holidays, and paid volunteer time are consistently highlighted as strengths, with PTO often increasing with tenure. Time‑off programs are described as solid compared with typical offerings.

CHEP Insights

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The Company
6,172 Employees
Year Founded: 1945

What We Do

CHEP is a global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage. CHEP’s 7,500-plus employees and 300 million pallets and containers offer unbeatable coverage and exceptional value, supporting more than 500,000 customer touch-points in 49 countries. Our customer portfolio includes global companies and brands such as Procter & Gamble, Sysco, Kellogg's, Kraft, Nestlé, Ford and GM. CHEP is part of Brambles Limited. For more information, visit www.chep.com. Reliability. Flexibility. The success of your business depends on both. With CHEP, you can be confident that you’ll get the equipment you need, when and where you need it. Our scale is unmatched, with more than 110 million pallets and over 530 service centers across North America. So you no longer need to worry about seasonal peaks or unexpectedly high demand. With our broad array of solutions and our pragmatic, roll-up-your-sleeves know-how, we give our consumer goods customers the platforms, the quality, the supply and the support they need to make more money on every unit load. Because everything just works better.

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