Senior Director Client Support

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Senior Director Client Support do at Fiserv?

The Senior Director Client Support is responsible for acting as a top point of contact for the Partner Solutions Agent channel.  The successful candidate will be responsible for managing a Tier 1 operational team to enhance the partner experience.  They will manage escalations for top Agents with expertise of residuals, Partner Solutions products and services, and internal processes.  They will engage internal team and partners about the solutions for which they are using or might benefit from.  This is a fast-paced environment with significant focus on client experience and resolution.

What you will do:

• Manage a team of associates who perform day to day servicing for Agents in support of Fiserv’s “Customer First” initiatives.

• Build long-term relationships with new and existing partners

• Act as the partner-facing point of contact for operational teams and processes

• Facilitate questions and issues on behalf of agent partners

• Provide white glove experience for our Agent relationships

• Educate team and partners on new product releases

• Perform other tasks as needed

What you will need to have:

• 8+years industry experience in a customer-facing role

• Bachelor’s degree in business or an equivalent combination of education, work, and/or military experience.

• People Management Experience 

What would be nice to have:

• Previous role(s) in Account Management, Operations or Technical Support a plus.

• Knowledge of the complete suite of Fiserv products and services is a plus.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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