The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with over 3,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.
Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.
The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.
About the team:
The Trade Desk’s Channel Partners team is hiring a Senior Director of Client Service to lead a front-line team of Account Managers and Traders, and act as a strategic, in-market leader for one of our largest Channel Partners. This role blends people leadership, revenue oversight, and cross-functional partnership with Product, Engineering, and Business Development.
What you'll do:
- Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting our Managed Service Provider (MSP) portfolio within Channel Partners.
- Own senior leadership relationships and act as a primary escalation and in-market executive across this business.
- Drive partner success metrics: revenue growth, adoption of API endpoints/features, conversion/ROI, and SLA adherence.
- Collaborate with Product and Engineering to communicate partner needs, prioritize API/product roadmap items, and validate releases with partners.
- Establish and enforce best practices, playbooks, onboarding processes, and QA for partner integrations and campaign operations.
- Hire, mentor, and develop managers and ICs; set team goals, performance metrics, and carry out regular performance reviews.
- Create and present executive-level reporting and forecasts to internal stakeholders and partners; translate data into actionable strategies.
- Lead cross-functional programs (onboarding, go-to-market launches, feature pilots) to accelerate partner time-to-value.
- Manage risk and escalations proactively (technical, commercial, compliance), ensuring timely resolution and partner satisfaction.
Who you are:
- Bachelor’s degree or higher.
- Hands-on experience with TTD’s platform preferred.
- 10+ years in programmatic advertising, digital media, or ad tech with strong exposure to partner/agency relationships; minimum 6+ years managing client-facing teams.
- Deep understanding of programmatic ecosystems, API integrations, and campaign optimization workflows.
- Demonstrated success managing technical integrations or working closely with engineering/product teams.
- Strong analytical skills and comfort with metrics-driven decision-making (SQL, Excel, BI tools preferred).
- Excellent client-facing communication and executive presence.
- Proven ability to influence senior partners and cross-functional stakeholders.
- Track record of hiring, coaching, and scaling high-performing teams.
- Proven leadership skills with the ability to set goals, measure performance, hold teams accountable, and provide actionable feedback.
The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.
The Trade Desk also offers a competitive benefits package. Click here to learn more.
Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave
As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.
When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.
Skills Required
- Bachelor's degree or higher
- 10+ years of experience in programmatic advertising, digital media, or ad tech
- Strong experience with partner and agency relationships
- At least 6 years managing client-facing teams
- Deep understanding of programmatic ecosystems, API integrations, and campaign optimization workflows
- Experience managing technical integrations or working closely with engineering and product teams
- Strong analytical skills and comfort with metrics-driven decision-making
- Excellent client-facing communication and executive presence
- Ability to influence senior partners and cross-functional stakeholders
- Track record of hiring, coaching, and scaling high-performing teams
- Leadership skills including goal setting, performance measurement, accountability, and actionable feedback
- Hands-on experience with The Trade Desk platform
- Experience with SQL, Excel, and BI tools
The Trade Desk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Trade Desk and has not been reviewed or approved by The Trade Desk.
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Affordable Benefits — Healthcare premiums are often paid in full for employees and dependents, reducing out-of-pocket costs. Coverage includes medical, dental, and vision alongside mental health and wellness support.
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Equity Value & Accessibility — Packages commonly include new-hire stock grants, a generous Employee Stock Purchase Plan, and equity refreshers tied to performance. Feedback suggests equity meaningfully boosts total compensation alongside base pay and bonuses.
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Leave & Time Off Breadth — Generous PTO, paid holidays, paid sick time, and sabbaticals are available. Paid parental leave and extensive family-planning support broaden time-off and caregiving coverage.
The Trade Desk Insights
What We Do
The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. Our mission is to transform media for the benefit of humankind. Our media-buying platform helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for reach, accuracy, and transparency.
Why Work With Us
With up to 11 million queries per second and SLAs in the milliseconds, we’re tackling data and software challenges at massive scale. While we’re growing fast, investing in our value based company culture remains one of our top priorities. If you’re talented, driven, and hungry to bring something entirely new and wildly ambitious, let's talk.
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