Senior Director, Client Services - Remote

The Senior Director of Client Services (CSD) is responsible for driving new business growth within an assigned geographic territory for our EdAdvisory businesses. This role is accountable for developing a regional sales strategy and plan which will promote sales growth and productive consultant and client relationships. In this role, the CSD will be responsible for complex solution sales by expanding product market share through insight, expertise, and evangelism of the value proposition of assigned solutions. Through consultative selling, the CSD seeks to align our clients and prospects benefits and business needs with Bright Horizons solutions by building relationships and credibility with key stakeholders effectively. This individual will have ultimate responsibility for all elements of the sales process, while working with a team of experts including prospecting, qualifying, positioning, demonstrating, objection handling, and contract negotiating through sale closure, in order to meet or exceed the assigned sales quota.

This is a Remote position available in the United States.

Bright Horizons EdAssist is a leading provider of workforce education programs that future-proof organizations by building employee skills. We know the best organizations are fueled by people inspired by their jobs and professional possibilities. We help top employers around the country provide that inspiration, with affordable, targeted, and guided education programs that build professional futures. Our goal is to create pathways and learning opportunities that align employees’ career goals to organizational skills needs, addressing engagement, filling talent gaps, and transforming workforces to be ready for the future.

Responsibilities:

• Achieve new business sales goals on an annual basis

• Define a sales plan and approach that delivers desired sales outcomes; identify improvements and adjust plan when needed

• Demonstrate solid leadership qualities and organizational skills in leading the efforts of the team throughout the sales cycle

• Foster consultant relationships in your region that lead to productive and effective working relationships

• Successfully implement a prospecting strategy for assigned territory to ensure the organization fosters productive relationships with targeted employers

• Drive innovation across Client Services to support real-time strategy refinement utilizing lessons learned and best practices to drive continuous improvement

• Anticipate industry trends and assess competitor positioning to proactively position Bright Horizons for long term success that translates to revenue growth and the development of new strategic relationships

• Represent Bright Horizons both externally and internally as an industry expert and thought leader with existing and prospective customers, brokers, and consultants

• Maintain a highly credible and visible professional profile within the industry including representing the organization in meetings, seminars, trade shows and networking events

• Be a positive force and a team leader; communicate issues, concerns and problems in a proactive solution-oriented manner

• Ensure accurate and timely entry of sales opportunity information using our sales tracking tools as well as timely management reporting

Qualifications:

• A Bachelor's Degree is required, Master's Degree preferred

• 5 years of B2B direct sales is required

• Experience selling in a services environment with a sales cycle in the range of 3-6 months

• Results oriented, comfortable setting aggressive goals and exceeding them

• Process oriented approach to sales and sales reporting

• Intellectual aggressiveness and track record of success identifying, proposing, negotiating and closing complex business engagements

• Dynamic presentation skills and comfort dealing with all levels of an organization

• Excellent oral and written communication skills

• Impeccable attention to detail and follow-up

• Thrives in a team environment as well as in a remote environment

• Functions effectively under pressure and maintains a sense of humor

• Demonstrates the qualities of patience, tolerance, commitment, perseverance, and optimism

• Ability to manage others

• Ability to manage multiple markets

• Must be willing to travel extensively

• At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Compensation:

The annual salary for this position is between $150,000 – $180,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 120 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Deadline to Apply:

This posting is anticipated to remain open until 3/28/2025.

Compensation: $150,000 – $180,000 / year

Life at Bright Horizons:

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.