Senior Director - Client Relationship Management

Company:Marsh

Description:

Marsh is seeking candidates for the following position based in the Mumbai office

Senior Director - Client Relationship Management (Grade H)

Description:

We are seeking a highly skilled and experienced Distribution Leader to join our Centre of Excellence team. As a Distribution Leader, you will play a crucial role in driving the growth and success of our organization globally through the COE. Your expertise and leadership will be instrumental in developing and executing strategies to maximize sales, and enhance customer satisfaction.

What can you expect?

• Lead and manage a team of account management professionals serving clients across multiple regions, providing guidance, coaching, and support to drive performance and foster a high-performance culture
• Support in developing and executing client account planning and strategy including account planning packs
• Drive ongoing account support activities including reviewing claim trends & service performance to enable periodic client discussions
• Collaborate closely with Sales and Placement organization to facilitate pre-renewal activities and building reports for the same
• Drive regional discipline on efficient growth, ensuring close management of acquisition cost and smart use of distribution resources
• Managing the CoE resources either directly or through a matrixed relationship

We will count on you to:

• Build a high performing Distribution organization globally through hiring, monitoring, coaching, developing and mentoring colleagues
• Improve regional capability to leverage distribution data; includes systemic work to gather, organize and utilize sales data for KPI, ad hoc analysis

• Support and develop client account plan working closely with regional and global teams
• Deliver account packs for client meetings covering service performance, claim trends, insights from markets etc.
• Work closely with Sales and Placement Organization for delivering pre-renewal activities covering benchmarking, claims position and placement approach.
• Support regional efforts in both continuous improvement efforts for existing traditional channels, and expansion of new alternative channels/partnerships to diversify and sustain growth momentum
• Analyze sales data and performance metrics to track progress, identify areas for improvement, and implement corrective actions as necessary
• Ensure compliance with regulatory requirements and company policies in all distribution activities

What you need to have: 

• MBA from a premier business school or equivalent degree in Risk Management/Insurance related field
• 15+ years of experience working in commercial property & casualty insurance with minimum 3 years leading distribution or similar function
• Proven experience in leading distribution / account management within the financial services industry, preferably in a insurance firm
• Prior demonstrated success leading and managing teams in a multicultural environment requiring collaboration across multiple geographies and business groups
• Well-versed in digital carrier strategy and distribution methodologies aimed at client acquisition and retention
• Strong analytical background with strategic thinking capabilities, influencing skills, attention to detail and ability to effectuate change

Why join our team?

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

What makes you stand out?

• Track record of meeting or exceeding sales targets in the insurance industry
• Familiarity with regulatory requirements and industry standards related to insurance distribution
• Proven experience in setting up Sales / Distribution teams for Global Organization

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.