Why this role matters:
BSS Engineering and Product is a critical enabler of Vonage's commercial platform, ensuring our business support systems are scalable, reliable, commercially aligned, and able to support growth across products, regions, and customer segments. As Senior Director, BSS Engineering & Product, you will lead the global BSS function across engineering ownership, product direction, platform strategy, and delivery for billing, rating, provisioning, ordering, revenue management, customer lifecycle management, and related integrations.
BSS Engineering Leadership
- Lead the global BSS engineering organization, owning architecture, delivery, quality, resilience, technical standards, and platform performance across core BSS systems
- Define engineering practices across solution design, integration, release management, test automation, observability, and technical debt management
- Ensure BSS platforms support scale, availability, security, compliance, and the needs of a multi-product, multi-region commercial model.
BSS Product Ownership & Roadmap
- Own the BSS product strategy and roadmap, prioritizing capabilities against commercial, customer, operational, regulatory, and finance needs
- Translate business requirements into a clear product backlog across billing, rating, mediation, ordering, CPQ, revenue management, customer lifecycle management, and related integrations
- Establish governance, prioritization forums, success measures, and communication rhythms, including the use of AI-enabled insight and automation to improve delivery, decision-making, and platform optimisation.
Team Leadership & Operating Cadence
- Lead and develop a global BSS Engineering and Product team, including engineering managers, product owners, platform leads, architects, and delivery specialists
- Run an effective operating cadence across roadmap planning, delivery governance, platform health, stakeholder prioritisation, risk management, and product delivery progress
- Build organisational capability through hiring, succession planning, team structure design, globally distributed delivery, and practical AI enablement across engineering and product ways of working.
Required:
- Senior BSS engineering and product leadership experience in global telecommunications, CPaaS, cloud communications, or enterprise SaaS
- Deep BSS domain expertise, including platforms such as Amdocs, Oracle Communications, CSGi, NetCracker, Zuora, Optiva, Salesforce CPQ, or equivalent
- Experience leading BSS platform delivery, including migrations, integrations, data improvement, release planning, and API-led or cloud-native architectures where appropriate
- Strong product ownership capability, with experience translating commercial, finance, regulatory, operational, and customer needs into a clear roadmap and measurable outcomes
- Experience leading geographically distributed engineering, product, architecture, and delivery teams in a matrixed environment, with a track record of using AI, automation, or data-driven tooling to improve productivity, quality, and platform outcomes.
Experience we consider a plus:
- Experience in CPaaS, UCaaS, CCaaS, or Tier 1/Tier 2 telecommunications
- Experience with API monetisation, partner billing, usage-based charging, subscription management, or digital self-service.
- Medical, Dental & Vision Insurance
- 401(k)
- Ericsson Care Line
- Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO)
- Volunteer Time (VTO)
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Skills Required
- Senior BSS engineering and product leadership experience in global telecommunications, CPaaS, cloud communications, or enterprise SaaS
- Deep BSS domain expertise with platforms such as Amdocs, Oracle Communications, CSGi, NetCracker, Zuora, Optiva, Salesforce CPQ, or equivalent
- Experience leading BSS platform delivery, migrations, integrations, data improvement, release planning, and API-led or cloud-native architectures
- Strong product ownership experience translating commercial, finance, regulatory, operational, and customer needs into roadmaps and measurable outcomes
- Experience leading geographically distributed engineering, product, architecture, and delivery teams in a matrixed environment
- Track record using AI, automation, or data-driven tooling to improve productivity, quality, and platform outcomes
- Experience in CPaaS, UCaaS, CCaaS, or Tier 1/Tier 2 telecommunications
- Experience with API monetization, partner billing, usage-based charging, subscription management, or digital self-service
Vonage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vonage and has not been reviewed or approved by Vonage.
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Leave & Time Off Breadth — Leave programs include PTO/vacation, paid holidays, and maternity/paternity leave, with unlimited paid time off highlighted for many salaried roles. Paid sick leave is also available in some cases.
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Healthcare Strength — Healthcare coverage includes medical, dental, and vision insurance alongside HSA and FSA options. Wellness-related offerings such as gym membership or reimbursement are available in some locations.
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Flexible Benefits — Benefits extend to flexible schedules, work-from-home/telecommuting options, and ancillary protections like legal plans and voluntary auto, home, and pet insurance. Equipment support such as company-provided laptops is also noted.
Vonage Insights
What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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