Why This Role Matters:
Vonage's BSS platform is the commercial engine behind how we bill, rate, provision, and manage customers across our CPaaS and communications portfolio. As Senior Director, you'll own both the engineering and product direction of that platform globally - shaping strategy, leading delivery, and building the team that keeps it running and evolving.
Own architecture, delivery, and platform performance across billing, rating, provisioning, ordering, and revenue management
Set engineering standards for integration, release management, test automation, observability, and technical debt
Ensure platforms are scalable, secure, compliant, and built for a multi-product, multi-region model.
Define and drive the BSS product strategy, translating commercial, finance, regulatory, and customer needs into a prioritized roadmap
Cover the full quote-to-cash and order-to-cash lifecycle - CPQ, order management, provisioning, billing, collections, and revenue recognition
Evolve usage-based and hybrid monetization capabilities: mediation of CDRs and API events, real-time charging, prepaid/postpaid, wallets, and commit-plus-overage plans.
Embed reconciliation controls, billing accuracy SLAs, and fraud/abuse prevention to protect revenue
Ensure readiness across SOX, PCI-DSS, GDPR, telecom tax regimes, and audit requirements.
Lead the BSS capabilities underpinning Vonage's CPaaS and UCaaS developer experience
Own API metering, rate limiting, quotas, and multi-tenant isolation that feed directly into billing
Champion design-first API standards (OpenAPI), versioning policy, and self-service tooling.
Lead a globally distributed team of engineering managers, product owners, architects, and delivery specialists
Run a clear operating cadence across planning, governance, platform health, and stakeholder prioritization
Grow organizational capability through hiring, succession planning, and AI-enabled ways of working.
What You'll Bring:
Required
Senior BSS engineering and product leadership in telecoms, CPaaS, UCaaS, or enterprise SaaS
Deep expertise across the BSS stack: order management, billing, rating, CPQ, provisioning, and revenue management
Hands-on experience with platforms such as Salesforce (CPQ, Sales Cloud, Service Cloud), Zuora, Amdocs, Oracle Communications, CSGi, NetCracker, or Optiva
Strong grasp of end-to-end quote-to-cash and usage-based monetization models
Experience with API lifecycle governance, API gateway and metering infrastructure, and CPaaS/UCaaS BSS environments
Proven track record leading distributed, matrixed teams and using AI or data-driven tooling to improve delivery and quality.
Nice to Have
Background in CPaaS, UCaaS, CCaaS, or Tier 1/2 telecommunications
Experience with partner billing, API monetisation, or subscription management at scale.
How you'll benefit:
- Medical Insurance: Allianz
- Life Insurance: Uniqa
- Glasses Reimbursement
- Kafeteria: My Benefit
- Ericsson Care Line
- Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO)
- Volunteer Time (VTO)
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.
#LI-KF1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Skills Required
- Senior BSS engineering and product leadership experience in global telecommunications, CPaaS, cloud communications, or enterprise SaaS
- Deep BSS domain expertise with platforms such as Amdocs, Oracle Communications, CSGi, NetCracker, Zuora, Optiva, Salesforce CPQ, or equivalent
- Experience leading BSS platform delivery, migrations, integrations, data improvement, release planning, and API-led or cloud-native architectures
- Strong product ownership experience translating commercial, finance, regulatory, operational, and customer needs into roadmaps and measurable outcomes
- Experience leading geographically distributed engineering, product, architecture, and delivery teams in a matrixed environment
- Track record using AI, automation, or data-driven tooling to improve productivity, quality, and platform outcomes
- Experience in CPaaS, UCaaS, CCaaS, or Tier 1/Tier 2 telecommunications
- Experience with API monetisation, partner billing, usage-based charging, subscription management, or digital self-service
Vonage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vonage and has not been reviewed or approved by Vonage.
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Leave & Time Off Breadth — Leave programs include PTO/vacation, paid holidays, and maternity/paternity leave, with unlimited paid time off highlighted for many salaried roles. Paid sick leave is also available in some cases.
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Healthcare Strength — Healthcare coverage includes medical, dental, and vision insurance alongside HSA and FSA options. Wellness-related offerings such as gym membership or reimbursement are available in some locations.
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Flexible Benefits — Benefits extend to flexible schedules, work-from-home/telecommuting options, and ancillary protections like legal plans and voluntary auto, home, and pet insurance. Equipment support such as company-provided laptops is also noted.
Vonage Insights
What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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