WHO WE ARE
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
WHAT WE’LL NEED
Wingstop is seeking a Senior Director of AI Transformation to lead how AI changes the way our business actually works. This is not a strategy-deck role. You will map how work gets done across Operations, Supply Chain, Marketing, Technology, Finance, and Restaurant Support, find where AI creates real leverage, and then drive the redesign and adoption end to end. You will be the translation layer between business and technical teams, fluent enough in the business to know which processes matter, and technical enough to scope solutions credibly with engineering and data science partners. You will build and lead a growing AI transformation team while staying hands on yourself: in the process maps, in the tools, and in the rooms where the work actually changes. This role is based at the Global Support Center in Dallas, TX.
Role Responsibilities
Own the enterprise AI transformation roadmap, the sequenced view of which processes we change, in what order, and what value each change delivers
Lead process discovery and mapping across business functions; document current state and quantify baseline cost, cycle time, and quality
Identify, size, and prioritize AI use cases against business value, technical feasibility, and change effort
Translate business requirements into clear, well-scoped technical specifications for engineering, data science, and product teams
Partner with Applied AI & Data Science and Technology to scope, pilot, and scale solutions, staying close enough to the build to make real tradeoffs
Design the future-state process, not just the tool, redefine roles, handoffs, controls, and SOPs so the solution sticks after launch
Build the business case for each initiative and track realized value against it
Lead change management and adoption: stakeholder alignment, training, communications, and enablement across GSC teams, brand partners, and restaurant teams
Establish the operating model for AI delivery, intake, prioritization, stage gates, and post-launch measurement
Set standards for responsible and secure AI use in partnership with Legal, Information Security, and Data Governance
Hire, develop, and lead a growing team of transformation and process leads while carrying your own workstreams
Stay current on the AI landscape with models, agents, and tooling. Bring a clear point of view on what is real and what is hype
Report progress, risks, and value to executive leadership and the Board as needed
WHAT YOU’LL NEED
Education Requirements
Bachelor’s degree in Business, Engineering, Computer Science, Industrial Engineering, Economics, or a related field
MBA or advanced degree is a plus
Certifications
Lean Six Sigma, PMP, or change management certification (Prosci) is a plus
Cloud or AI certifications (AWS preferred) are a plus
Tools & Technical Experience
10+ years spanning enterprise transformation, business operations, or technology delivery, including 3+ years leading teams
Demonstrated ownership of at least one large-scale enterprise transformation from diagnosis through realized value
Deep process mapping and redesign experience across multiple business functions (value stream mapping, current/future state, SIPOC, capability modeling)
Strong working knowledge of modern AI, LLMs, retrieval-augmented generation, agents, and intelligent automatio, and judgment about where each is and is not the right tool
Hands-on proficiency with AI tooling: frontier model assistants, agentic workflows, prompt and context design, and low-code automation platforms
Technical depth sufficient to read a solution architecture, question a data model, scope an integration, and hold your own with engineers
Comfort with SQL and data analysis with able to build your own view of the numbers rather than wait for one
Experience with cloud data platforms and enterprise systems (ERP, POS, CRM, workforce management, supply chain)
Track record of building business cases and measuring realized benefit after go-live
Experience in restaurant, retail, franchise, or other multi-unit operating models is a plus
Experience standing up an AI or automation center of excellence is a plus
People Skills
Exceptional translator with ability to take a messy business problem and translate to technical teams a clear requirement
Credible with a brand partner and a staff engineer on the same day
Executive presence; communicates crisply in writing and in the room
Influences without authority across functions and levels of seniority
Builder’s bias - ships pilots, learns, and iterates instead of perfecting the plan
Leads through change with patience and conviction; expects resistance and works it
Develops people and raises the capability of everyone around them
WHO YOU ARE
No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.
You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.
You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.
You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.
You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.
BENEFITS
FLAVOR PERKS:
Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
FUN IS THE BEST FLAVOR:
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
Skills Required
- Bachelor's degree in Business, Engineering, Computer Science, Industrial Engineering, Economics, or a related field
- 10+ years of experience spanning enterprise transformation, business operations, or technology delivery
- 3+ years of experience leading teams
- Ownership of at least one large-scale enterprise transformation from diagnosis through realized value
- Deep process mapping and redesign experience across multiple business functions, including value stream mapping, current/future state, SIPOC, or capability modeling
- Working knowledge of AI, LLMs, retrieval-augmented generation, agents, and intelligent automation
- Hands-on proficiency with AI tooling, agentic workflows, prompt and context design, and low-code automation platforms
- Technical ability to read solution architectures, question data models, scope integrations, and collaborate with engineers
- Comfort with SQL and data analysis
- Experience with cloud data platforms and enterprise systems such as ERP, POS, CRM, workforce management, or supply chain systems
- Track record of building business cases and measuring realized benefits after go-live
- MBA or advanced degree
- Lean Six Sigma, PMP, or Prosci change management certification
- Cloud or AI certification, preferably AWS
- Experience in restaurant, retail, franchise, or other multi-unit operating models
- Experience establishing an AI or automation center of excellence
Wingstop Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wingstop and has not been reviewed or approved by Wingstop.
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Healthcare Strength — Corporate-owned locations and corporate roles include medical, dental, and vision coverage for eligible employees. Some franchise and management postings also note access to health insurance.
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Retirement Support — Managers and corporate roles can access a 401(k) and, in some cases, a team member stock purchase program. These options provide retirement savings pathways where offered.
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Wellbeing & Lifestyle Benefits — Wellbeing programming includes wellness events or reimbursements and 24/7 mental-health support for eligible employees. Restaurant roles commonly include a free shift meal and food discounts.
Wingstop Insights
What We Do
Sure, we’re The Wing Experts, but it’s our flavor that defines us. You taste it in our 12 signature sauces, you see it through our bold TV commercials, and you feel it when you walk through our doors. It’s what we like to call a flavor experience, and since the opening of our first restaurant in 1994 in Garland, Texas, it’s been our mission to Serve the World Flavor. Fast forward over 30 years and we’ve done just that. With more than 3000 locations globally, we’ve established ourselves as one of the fastest growing restaurant brands in the industry. Our fresh wings satisfy your hunger in a way nothing else can, and we’d like to think our workplace is just as unique as our made-from-scratch ranch dressing. We’ve got the opportunity you’ve been craving whether you’re looking for something at our restaurant support center in Dallas, or in the field supporting our team members in-restaurant. For people who demand flavor in everything from their food to their career, Wingstop is the answer. We’re a brand that can’t be duplicated, with a momentum that can’t be slowed – let us show you what Team Wing is all about! Visit www.wingstop.com/careers for more information and follow our page to stay updated with all things Wingstop.
