Be an Early Applicant
Accelerate the ad technology evolution.
The Role
About Index Exchange:
Index Exchange is a globally trusted independent supply-side platform, powering intelligent decisioning that maximizes value for media owners. As a neutral, conflict-free exchange, we help media owners connect more effectively with the world’s leading brands, enabling marketers to achieve stronger performance while advancing efficiency, transparency, and quality across the programmatic ecosystem.
With more than 20 years of industry leadership, we continue to accelerate the ad technology evolution by applying intelligence closer to the impression and reducing waste across the supply chain. Through radically transparent practices and exceptional standards, we deliver long-term value for media owners, marketers, and partners worldwide.
What’s it like to work at Index?
Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're not just buzzwords.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution?
The Senior Director, Account Management – Americas will join our Buyer Team and play a key role in managing the regional strategy and execution of agency and marketer business within buyer account management.
This person will manage a team of 3+ account managers, who support our agencies and brands throughout our Americas markets. This role will be responsible for collaborating with sales leadership on developing a regional strategy, spearheading the account management vision, objectives and goals for the regional team, and ensuring the team is exceeding our customer’s expectations by delivering on our high service standards. The ability to encourage and support the team, take responsibility, be enthusiastic, proactive and self-motivated is a must.
The ideal candidate will leverage their deep knowledge of the industry, and understanding of Index Exchange’s offering, to position complex, innovative, real-time media trading solutions as simple, accessible and easy to understand. They will draw on their experience to formulate, track, and drive to completion initiatives that are designed to enhance and strengthen our client relationships. In order to contribute to the culture of learning and growth at Index Exchange, they will participate in regular knowledge sharing sessions with the team to both teach and learn new strategies for optimizing and enhancing client performance.
Here’s what you’ll be doing:
- Managing assigned business for yourself and your team, ensuring alignment of their responsibilities of managing agency business.
- Setting the standards for delivering excellent customer service for the buyer account management function and ensuring the team is acting as the primary contacts for day-to-day customer needs in both a proactive and reactive fashion.
- Ensuring delivery on key customer objectives, initiatives and account plans.
- Supporting the team through frequent communication and upward feedback on wins and challenges. Knowing when to escalate challenges and roadblocks and providing solutions to problems faced.
- Collaborating with Americas Buyer Sales leadership to develop a market strategy on a quarterly basis that is communicated across the organization at all levels.
- Being accountable to revenue goals for the agency and marketer business on a regional level, and ensuring each member understands their targets, KPIs and measures of success on a quarterly basis.
- Leading team wide initiatives that focus on the core pillars of developing, coaching, and mentoring our people, improving and optimizing processes and maximizing growth.
- Performing operational tasks where needed – included regional performance monitoring and flagging troubleshooting/ escalations as needed, custom report creation and utilizing Salesforce to ensure the team is tracking and updating account information consistently and with accuracy.
- Leveraging skills in project management to lead and/or collaborate with other Services teams on strategic projects or initiatives – both internal and external, and managing these projects through to completion.
- Being an example of Index Exchange Values and leading the way for others to follow.
- Regional travel to connect with team members and clients will be expected.
Here's what you need:
- 10+ years of programmatic experience. Preference for direct AdTech experience, but candidates with media sales experience will be considered.
- 5+ years of management Experience, focused on mentorship and development of employees to see career success and team growth across multiple regions.
- A goal-oriented approach to your team. You are constantly seeking an opportunity to add value, build relationships, and deliver actionable insights that grow revenue for your team’s clients.
- In-depth knowledge of the online advertising industry, including technology solutions, advertising/publisher and network business models, technical understanding of ad serving, media trading, RTB and/or related advertising technology.
- A proficiency in data-driven decision making.
- Project Management experience and ability to manage stakeholders towards an agreed goal.
- Native fluency in English is required. Other language skills would be considered a bonus.
The base salary for this role is $203,500 to $275,500 USD. The total compensation package may vary depending on job related knowledge, skills and experience.
Why you’ll love working here:
- Comprehensive health, dental, and vision plans for you and your dependents
- Paid time off, health days, and personal obligation days plus flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave available to birthing, non-birthing, and adoptive parents
- Annual well-being allowance plus fitness discounts and group wellness activities
- Employee assistance program
- Mental health first aid program that provides an in-the-moment point of contact and reassurance
- One day of volunteer time off per year and a donation-matching program
- Bi-weekly town halls and regular community-led team events
- Multiple resources and programming to support continuous learning
- A workplace that supports a diverse, equitable, and inclusive environment – learn more here
Equal employment opportunity
At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.
Accessibility for applicants with disabilities
Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.
Index everywhere, Index anywhere
Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.
#LI-MF1
#LI-ONSITE
Index Exchange Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Index Exchange and has not been reviewed or approved by Index Exchange.
-
Affordable Benefits — Medical, dental, and vision coverage is described as fully paid for employees and often for dependents in the U.S., reducing out-of-pocket costs. While specifics vary by region, public materials consistently emphasize low-premium coverage.
-
Parental & Family Support — Parental leave is positioned as generous and inclusive, with birthing parents able to take extended fully paid leave and structured return‑to‑work support. Coverage also extends to non‑birthing and adoptive parents, with fertility benefits highlighted.
-
Leave & Time Off Breadth — Time off combines substantial PTO with additional health days and personal obligation days, expanding rest and recovery options. Volunteer time off and the ability to work from another location for part of the year further broaden flexibility around time away.
Index Exchange Insights
Similar Jobs
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers. We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large. Our global teams are dedicated to driving industry standards and building technology that delivers scale, efficiency, and long-term value for our customers and partners. In our workplace, we pride ourselves on fostering an environment of openness where everyone feels connected and supported - a place where you can be your best inside or outside of work.
Why Work With Us
When you join Index Exchange, you’ll be working at an engineering-first company. Our foundation is our technology platform and all of the Indexers who come together to improve, extend, and reinvent it. We invest heavily in building an organization that’s committed to DEI&B, our core values, and our vision of total market efficiency.
Gallery
