Senior Digital Workplace Engineer - Microsoft 365

Senior Digital Workplace Engineer - Microsoft 365 | Gibraltar | On-site
BVGroup brings over 80 years of expertise to every bet, delivering technology-driven betting and gaming experiences to a global audience.
BetVictor is our flagship B2C brand, complemented by multiple partner brands we manage and service such as Heart Bingo, talkSPORT BET to name but a few. Our SaaS platform is fully developed and ready to deploy, requiring minimal setup and no complex configuration
Join us at BVGroup and make an impact in a fast-paced, global industry. Collaborate with passionate experts, tackle exciting challenges, and help define the next generation of online sports betting and gaming.
Purpose of the role:
As a Senior Digital Workplace Engineer, you will play a key role in designing, delivering and supporting the technologies that power our modern workplace. This is a senior, 3rd-line (L3) engineering position: you will act as the highest point of technical escalation for Digital Workplace services, resolving complex incidents that L1 and L2 teams cannot, and providing technical leadership and mentoring to those teams. 
Working across Microsoft 365, endpoint management, identity services, virtualisation and cloud platforms, you will help ensure our digital workplace remains secure, reliable and efficient.
You will work closely with technical teams, business stakeholders and external partners to drive continuous improvement, support business-critical services and enhance the overall employee technology experience.
 
Key Responsibilities:

• Acting as the 3rd-line (L3) technical authority for Digital Workplace services, you will own complex incident and problem resolution escalated from L1/L2 teams, performing root-cause analysis, and working closely with vendors and internal teams where required.
• Designing, implementing and maintaining Microsoft 365 services, including Exchange Online, SharePoint, Teams and OneDrive. 
• Managing and enhancing endpoint management solutions using Microsoft Intune, including device provisioning, compliance policies and application deployment across Windows, macOS and ChromeOS estates. 
• Administering identity and access management services, including Entra ID, Conditional Access, SSO and authentication security controls. 
• Supporting and maintaining virtualisation platforms, including VMware vSphere, Microsoft Hyper-V and Azure Virtual Desktop environments, including migration/modernization work between platforms. 
• Provisioning, migrating and supporting Azure infrastructure and business-critical cloud workloads. 
• Managing core infrastructure services, including DNS, DHCP, RADIUS/NPS, monitoring platforms and data centre operations. 
• Ensuring compliance, security and operational resilience through patch management, vulnerability remediation, data retention and audit readiness activities. 
• Contributing to automation and process improvement initiatives using PowerShell, Power Platform and other tools. 
• Creating and maintaining technical documentation, procedures and knowledge base articles to support operational excellence and knowledge sharing. 
• Providing technical leadership, mentoring and knowledge transfer to L1 and L2 support teams, raising the      overall capability of the wider support function.

 
Skills & Experience:

• Proven experience in a Digital Workplace, Microsoft 365 or IT Operations engineering role, at a senior or 3rd-line level. 
• Strong hands-on experience with Microsoft 365, Microsoft Intune, Microsoft Entra ID and Microsoft Defender. 
• Experience administering VMware vSphere, Microsoft Hyper-V and Azure Virtual Desktop environments. 
• Good understanding of endpoint security, patch management and vulnerability remediation practices. 
• Experience supporting Azure cloud services and infrastructure workloads. 
• Scripting and automation experience using PowerShell; exposure to Power Platform is advantageous. 
• Strong stakeholder management and communication skills, with the ability to work effectively with technical and non-technical teams. 
• Proactive, detail-oriented approach with a focus on continuous improvement, operational resilience and high-quality service delivery. 
• Experience with Apple Business Manager for device enrolment, app/license assignment and Apple ID management. 

 
How we hire:
Our interviews are a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting know you! Our interviews are conversational, and we want to get the best from you, so come at us with questions and be curious.
In the event that we receive sufficient applications for the role this vacancy may be subject to early closure. Therefore, if you are interested, please submit your application as early as possible.
 
Relocation:
If you are joining us here in Gibraltar from abroad, our Talent Acquisition Team will take care of everything you need from booking and arranging your flights, taking care of accommodation whilst you settle in here and even helping to arrange a permanent place to live.
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