Senior Digital Strategy Consultant (Dallas, TX)

Posted 15 Days Ago
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Dallas, TX, USA
In-Office
130K-180K Annually
Senior level
eCommerce • Analytics
The Role
Lead translation of business goals into measurable customer journeys and technical requirements for Adobe Experience Platform programs. Create journey maps, KPIs, measurement plans, segmentation and audience frameworks, and detailed requirements. Facilitate workshops, work with cross-functional teams to validate feasibility, support backlog management, and ensure cohesive delivery across AEP, AJO, RTCDP, and analytics integrations.
Summary Generated by Built In

Position Overview

Blue Acorn iCi is seeking a Senior Digital Strategy Consultant (Sr. DSC) to serve as the connective tissue between business intent and technical delivery across AEP powered programs. This role translates business goals into actionable use cases, measurement plans, and requirements that directly inform Adobe Experience Platform configuration and activation.

You will partner closely with marketing, product, data, and engineering teams to ensure every customer journey is clearly defined, measurable, and ready for execution.
Location: Dallas, TX

Key Responsibilities

Strategic & Journey Definition

  • Translate business priorities into journey maps, epics, and actionable digital use cases across B2C and/or B2B customer lifecycles.
  • Define measurable KPIs, success metrics, and value frameworks that guide program decisions and implementation.
  • Partner with business stakeholders to articulate goals, identify opportunity areas, and prioritize activation use cases.

Requirements & Documentation

  • Develop detailed requirement documents, business rules, acceptance criteria, and operational workflows for AEP, AJO, and RTCDP use cases.
  • Document segmentation logic, audience frameworks, messaging triggers, and data dependencies.
  • Create measurement plans and reporting requirements that align with Adobe Analytics/CJA outputs.
  • Map business needs to platform features (AEP Real-Time CDP, AJO, CJA, AEM Assets, Marketo, Workfront).

Cross-Functional Program Support

  • Work with data, engineering, and architecture teams to validate feasibility, clarify requirements, and ensure alignment across execution tracks.
  • Support backlog management with user stories and refinement for multi-solution Adobe programs.
  • Facilitate workshops, discovery sessions, and journey design sessions with client teams.
  • Ensure program cohesion and stakeholder clarity across delivery stages.

Required Skills & Experience

Adobe Platform Familiarity

  • Working knowledge of AEP, RTCDP, AJO, and CJA.

Data & Analytical Skills

  • Ability to interpret data schemas, identity models, and event structures.
  • Understanding of segmentation logic, customer attributes, and behavioral signals.
  • Experience defining success metrics, measurement plans, and reporting requirements.

Digital Strategy & Business Analysis

  • Experience translating business goals into technical requirements, journeys, or data-driven use cases.
  • Strong understanding of customer experience principles, lifecycle marketing, and personalization strategies.
  • Ability to break down complex problems into structured frameworks and clear documentation.

Soft Skills

  • Exceptional communication and storytelling skills—able to simplify complexity for non-technical audiences.
  • Consultative mindset with experience facilitating workshops or working directly with business stakeholders.
  • ​​​​​​​Highly organized and able to influence alignment across cross-functional departments.

Preferred Qualifications / Education

  • Familiarity with AEM Assets, Workfront, or Marketo is a plus.

The base salary range for this position is $130,000 – $180,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.

Skills Required

  • Working knowledge of AEP, RTCDP, AJO, and CJA
  • Ability to interpret data schemas, identity models, and event structures
  • Understanding of segmentation logic, customer attributes, and behavioral signals
  • Experience defining success metrics, measurement plans, and reporting requirements
  • Experience translating business goals into technical requirements, journeys, or data-driven use cases
  • Strong understanding of customer experience principles, lifecycle marketing, and personalization strategies
  • Exceptional communication and storytelling skills for non-technical audiences
  • Consultative mindset with experience facilitating workshops and stakeholder engagement
  • Highly organized and able to influence alignment across cross-functional departments
  • Familiarity with AEM Assets, Workfront, or Marketo
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The Company
Charleston, SC
324 Employees
Year Founded: 2008

What We Do

Blue Acorn iCi is an e-commerce consulting firm that helps online retailers increase sales, profitability, and ROI.

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