Senior Digital Solution Advisor
Job Description
The Senior Digital Solution Advisor is a part of the front-end sales/ account management team at HighRadius and works closely with the Account Executive (AE) in day-to-day interactions with the prospect/ customer. The Digital Solution Advisor will carry a Sales quota target and the primary responsibility is to move deals through the sales pipeline across the various sales stages to closure and also customer satisfaction (NPS 50)/renewals/minimize churn.
Job Summary:
HighRadius End-to-End Sales and Customer Management Process HighRadius follows a “Two-in-a-Box” model where Digital Solution Advisor and an Account Executive (AE) are involved in every interaction with a prospect/ customer. The different stages of such a process usually include:
• Initial connect and prospecting
• Understanding prospect business needs and requirements
• Creating and demonstrating value of HighRadius products to prospects using Business Cases/ ROI models
• Aligning with various stakeholders in the prospect’s organization
• Preparing and reviewing contracts
• Renewal of contracts
• Proactive churn risk management
• Escalation Management
• Negotiation and closing the deal/ opportunity
Responsibilities
• Work along with the AE to move deals/ opportunities through the pipeline.
• Interact with the prospect/ customer on a day-to-day basis.
• Requirement gathering and Customer qualification via a systematic analysis of customer business.
• Product demonstration to Finance department of Fortune 1,000 companies (CXO, VP, Director Level audience).
• Develop a detailed Cost Benefit ROI/ Business Case model.
• Strategize/ develop a plan to take on the competition and take deals/ opportunities to successful closure.
• Churn management - maximize customer satisfaction • Analyze customer tickets and coordinate with respective departments (support, product, etc.) to be sure we are closing tickets and ensuring high customer satisfaction
• Negotiate and close renewals
• Proactively manage customers to minimize churn
Requirements
• Prior Sales/Business Development/Pre-Sales/ Consulting experience/ Customer Success
• Hands-on working experience with ERP software’s and/or cloud computing knowledge is an advantage
3-10 Years of experience is preferred
• MBA and undergrad from reputed institutions is an advantage
• Experience in working with North American or European customers in a consultative sales role would be an advantage
• Prior Accounts Receivable knowledge would be an advantage
Soft Skills
• Highly Organized and Self Motivated
• Possesses excellent communication and presentation skills
• Comfortable interacting with CXO level employees of Fortune 1,000 companies
• Excellent at teamwork and ability to work in a distributed delivery environment
• Possesses and demonstrates high integrity and credibility as perceived by all those with whom they will work
• Strong intellect coupled with proficient commercial instincts Unwavering focus on results/target
What We Do
HighRadius leverages AI to help enterprise businesses across different industries automate financial processes like accounts receivable, treasury, and accounting, allowing them to operate more efficiently. By using our Autonomous Finance Platform, companies can reduce manual work, speed up payment collection, and improve overall finance operations, allowing our customers to focus on growth rather than being bogged down by paperwork and manual processes.
Why Work With Us
We don’t just lead the market, we help define it. HighRadians use their curiousity, grit, and humility to take on new challenges and solve big problems for some of the worlds largest companies. Not only that, career growth and cool perks are the byproducts of running a successful business.
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