Senior Digital Product Manager

Job Description:

Senior Digital Product Manager

Location:  Manchester (Bupa Place) OR London (Angel Court) – Weekly travel to office required.

Hybrid/Flexible working

Full-time – 37.5 hours

Permanent

Salary: Competitive, plus Bupa Benefits

We Make Health Happen

We are looking for an experienced and passionate Digital Product Manager to join our Health Services Team. This role is perfect for someone who thrives on autonomy and is eager to take full ownership of their domain. As the driving force behind the team, you will have the independence to shape strategy, make key decisions, and deliver impactful solutions. You will collaborate with passionate and talented colleagues, and always have the support of experienced senior leaders, including the Head of Digital Transformation.

In this role, you’ll define and deliver the strategy and roadmap for your digital product squad, working closely with cross-functional teams to ensure alignment with both user needs and business goals. You’ll be at the heart of digital transformation, shaping the future of healthcare experiences.

How you will help us make health happen:

• Ownership of the squad Objectives Key Results (OKR), roadmap, and backlog: Define and maintains the OKRs, strategy, roadmap, and backlog for a digital product, with senior support, establishing clear initiatives, priorities, and timeframes.
• Domain Ownership: Takes ownership of problems and challenges within their remit, becoming an expert of their digital product domain and collaborating a diverse team to deliver exceptional digital customer solutions that align with business objectives.
• Product Delivery: Leads the team in prioritising delivery work, does whatever is needed to enable and unblock the team, makes launch plans and ensures a high quality end product, with senior Digital Product support
• Collaborative roadmap and backlog management: Partner with business and technical leads to shape and refine the digital roadmap and backlog, ensuring alignment with strategic goals and customer needs.
• Customer understanding: Able to identify who their customers are and their needs and act as the voice of the customer within their team to create shared context.
• Stakeholder management and communication: Engage and manage relationships with key stakeholders, ensuring their needs and expectations are met, keeping them informed of progress and outcomes, and clearly articulating how the squad’s work aligns with company objectives

Key Skills/Qualifications needed for this role:

• Proven experience in digital product management, ideally in healthcare
• Strong understanding of user-centred design and agile methodologies
• Excellent stakeholder management and communication skills
• Proficiency in tools like Jira, Azure DevOps, Confluence, Miro, Figma, Amplitude
• Experience working within an enterprise Product Operating Model
• A data-driven mindset with a passion for improving customer journeys

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Free health assessment for you and your spouse
• Target bonus of 10% based on individual and company performance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

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