Senior Digital Product Manager

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

 

The Senior Digital Product Manager will lead product strategy, roadmap development and lifecycle management for Quest Essential Insights, a Lab Data and Analytics platform supporting physicians, hospitals, and health systems. This role owns all facets of their product and must be adept at working across all phases of product management . Entrepreneurial by nature, this person is accustomed to taking ambiguous products and turning them into well run operations that create meaningful value both for the customer and the company. With a strong background as a Digital PM this person will both help to define the product management function, and through their performance help elevate Quest to best in class. Willingness to roll up their sleeves and dive into the details, while simultaneously able to craft stories for executive and customer presentation is a must.

Responsibilities

• Partner with the Business to confirm understanding of customer need, align on scope, manage a roadmap and related financials, and regularly prioritize product development efforts.
• Regularly collect and analyze the Voice of the Customer, industry trends, disruptors, and current competition.
• Ensure comprehensive competitive information on market penetration, product capabilities and initiatives are maintained.
• Understand Quest clients by leading research stakeholder feedback, customer feedback, benchmarking, and journey mapping to develop deep understanding of clients' needs and inform client attraction, engagement, and retention.
• Translate overall vision into product roadmap and delivery; evangelize solutions to associated teams and partners
• Accountable for the results of the Digital products assigned; Assess long-term viability of product features aligned to expected business outcomes and benefits, building opportunities to maintain or improve Quest's competitive position.
• Provide input on business plans/initiatives/marketing programs, to drive sales effectiveness, operational efficiency, and strategic congruence.
• Own end-to-end digital and data journeys; Work with the Design Team to inform User Experiences, Wireframes, prototypes, customer journeys, personas, corresponding data journeys and content that bring the journeys and product strategies to life.
• Collaborates with business partners on the creation of business cases and serves as two-in-a-box with the Business Owner to manage the product digital and related data lifecycles / journeys.
• Accountable  for the definition/refinement of the backlog of Epics and related Features to enable Agile ARTs to deliver prioritized business value.
• Proactively identify short- and long-term product/process improvement, bring forward innovative ideas and opportunities as part of collaboration with the team, leads and key business partner.
• Promote an environment that encourages collaboration, initiative, continuous improvement, learning and the generation of innovative ideas and solutions.
• Manage existing solutions and data. Identify and manage solutions and related data within the domains of improving member satisfaction, utilization management and risk arrangements.

• Applies market leading tactics and reference account input to drive product growth at scale

  
  

Qualifications

Required Work Experience:

• 8 or more years of Product Management with progressive responsibilities.
• 5 or more years utilizing design thinking.
• 5 or more years of experience in Agile ways of working and related product management.

Preferred Work Experience:

• Scaled Agile (SAFe) Product Management
• Healthcare technology industry experience strongly preferred 

Physical and Mental Requirements:

• Proven ability to create lasting relationships with internal and external stakeholders.
• Ability to understand a dynamic competitive landscape, synthesize customer feedback, and build and adapt a strategy that differentiates Quest in the market.
• Decisive and action-oriented, yet collaborative.
• Ability to thrive in a fast-paced culture and continuously improving to find creative solutions.
• Impeccable integrity and high ethical standards.
• Demonstrated ability to lead complex businesses or product lines to growth through innovation and creativity.
• Self-starter, highly motivated individual.

Knowledge:

• Knowledge of Customer Journey Management and Digital Product Management.
• Knowledge of relevant market trends with the ability to identify opportunities.
• Knowledge of creating backlogs, epic hypothesis, Lean Business case and creating value through effective prioritization.

Skills:

• Strong analytical skills.
• Deep technical proficiency.
• Strong verbal and written communication skills, especially storytelling to diverse audiences.
• Strong collaboration skills.
• Experience with process optimization.

• Bachelor's Degree Required 

About the Team Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.