Senior Digital Product Manager
EU Digital is on a mission to transform a 175+ year old loved brand into the next generation of financial services, serving customers across 30+ countries with delightful digital products.
We are looking for a Senior Digital Product Manager to lead a strategic product domain within our European Digital business. You will translate the product vision into actionable roadmaps, drive measurable customer and commercial outcomes, and work cross-functionally to deliver exceptional customer experiences.
This is a highly visible role balancing strategic thinking with hands-on product leadership. You will own a significant product area such as customer acquisition, onboarding, remittance experience, retention, high-value senders, or adjacent financial services, ensuring we deliver customer value while accelerating business growth.
Responsibilities
You will own the roadmap and product strategy for a key region, product line or business domain within the European Digital portfolio.
Translate the broader Digital Product vision into clear priorities, objectives, and initiatives.
Identify customer problems, market opportunities, and business needs to drive product innovation and growth.
Prioritize opportunities using customer insights, data analysis, experimentation, and commercial impact.
Lead end-to-end product development from discovery through delivery and optimization.
Define product requirements, success metrics, and business outcomes.
Partner closely with Engineering, Design, Analytics, Marketing, Compliance
Drive product decisions using data, experimentation, customer feedback, and market insights.
Drive improvements across acquisition, onboarding, conversion, engagement, retention, and customer satisfaction.
Identify and remove customer friction throughout the customer journey.
Lead experimentation programs and conversion optimization initiatives.
Ensure products are tailored for local market needs and customer segments across Europe.
Influence senior stakeholders across regional and global teams.
Communicate roadmap progress, priorities, risks, and opportunities effectively.
Build strong partnerships across business, technology, and operational functions.
Mentor and support Product Managers and cross-functional team members.
Champion product excellence, customer centricity, experimentation, and data-driven decision making.
Promote the adoption of AI-enabled tools and ways of working to improve product delivery velocity and quality.
Requirements
5 - 7 years’ experience in digital product management within fintech, payments, banking, remittance, or high-growth digital businesses.
Proven track record of owning and scaling digital products that deliver measurable customer and commercial outcomes.
Strong experience in product strategy, roadmap development, experimentation, and product analytics.
Deep understanding of customer acquisition, onboarding, conversion optimization, retention, and engagement.
Exceptional stakeholder management and influencing skills.
Strong analytical mindset with the ability to make decisions using data and customer insights.
Experience working in complex, cross-functional, international environments.
Passion for solving customer problems and building simple, trusted digital experiences.
Benefits
25 days annual leave
Comprehensive life & medical cover
Contributory pension plan
Cycle-To-Work scheme
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Estimated Job Posting End Date:
07-31-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Skills Required
- 5-7 years' experience in digital product management within fintech, payments, banking, remittance, or high-growth digital businesses
- Proven track record of owning and scaling digital products that deliver measurable customer and commercial outcomes
- Strong experience in product strategy, roadmap development, experimentation, and product analytics
- Deep understanding of customer acquisition, onboarding, conversion optimization, retention, and engagement
- Exceptional stakeholder management and influencing skills
- Strong analytical mindset with the ability to make decisions using data and customer insights
- Experience working in complex, cross-functional, international environments
- Ability to lead end-to-end product development from discovery through delivery and optimization
- Experience mentoring and supporting Product Managers and cross-functional team members
- Familiarity with tailoring products for local market needs and customer segments across Europe
- Promote the adoption of AI-enabled tools and data-driven ways of working to improve product delivery
Western Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Western Union and has not been reviewed or approved by Western Union.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Job postings list Flexible Time Off for many U.S. roles and include at least one paid volunteer day. Global benefits materials outline paid time off categories across locations.
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Retirement Support — Retirement Support: U.S. roles commonly advertise a company 401(k) contribution. This feature is presented as a core element of the package for eligible employees.
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Parental & Family Support — Parental & Family Support: Company materials emphasize parental leave and adoption assistance. Education-oriented support such as scholarships and tuition assistance further extends family benefits.
Western Union Insights
What We Do
Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality. Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
Why Work With Us
Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful. With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.
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