Senior Digital Product Designer

We are seeking a talented individual to join our Digital Strategy & Product team at Mercer Super. This role can be based in Sydney or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office. 

Senior Digital Product Designer  

As the Senior Product Designer at Mercer Super, you will play a pivotal role in creating intuitive, user-centric designs for our online platforms. These designs will solve our member’s jobs-to-be-done, enhance user engagement and help us achieve our business growth and retention objectives.  

 Reporting to the Senior Manager, Digital Strategy & Product, you will collaborate closely with product managers, digital marketers and content specialists to take customer needs and business requirements and translate them into compelling user experiences that align with our digital marketing strategies and overall brand objectives. You will be designing experiences for our app and member portal, adviser portal and public website

We will count on you to: 

• Lead user research, usability testing and journey mapping to deeply understand member needs and jobs-to-be-done. Design intuitive, seamless, and accessible user experiences across Mercer Super’s app, member portal, adviser portal, and public website that drive engagement and support business growth and retention objectives. 

• Create polished, visually compelling and functional user interfaces that align with Mercer’s brand and digital identity. Develop wireframes and interactive prototypes to effectively communicate design concepts and user flows to stakeholders and development teams.  

• Provide design leadership by establishing and refining design processes, standards and best practices. Collaborate with cross-functional teams to ensure design processes are clear and impactful to meet member needs and business goals.  

• Work closely with product managers, digital marketers, content specialists and digital producers to translate business requirements into compelling user experiences. Facilitate clear communication of design rationale and ensure feasibility and quality of design implementation.  

What you need to have: 

• 5+ years in digital product design  

• Experience with consumer (B2C) digital platforms and portals  

• Proven usability and customer-focused design experience  

• User-centred design  

• Proficiency with design/prototyping tools (e.g. Figma)  

• User research and journey mapping  

• Wireframing, prototyping, and high-fidelity UI design  

• Facilitating usability testing  

• Excellent verbal and written communication  

• Strong organisational and project management skills  

• Experience with design systems and component libraries  

• Familiarity with analytics tools and A/B testing  

• Design leadership  

• Strong analytical, prioritisation and negotiation skills  

• Knowledge of the Adobe Analytics, Target, etc (desirable)  

Why join our team: 

• We help you be your best through professional development opportunities, interesting work and supportive leaders 

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities 

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being