Senior Digital Product Analyst

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

The Wealth Management & Insurance division covers three businesses in all Santander Group countries: Insurance, Asset Management and Private Banking. We work to provide the best solutions to our clients in these three businesses in the 10 countries where we are present.

THE DIFFERENCE YOU MAKE

Savings & Investments Domain is looking for a Senior Digital Product Analyst, based in Boadilla (Madrid).

As a Senior Digital Product Analyst, you will primarily support the Monitor & Grow customer mission within Santander's global Savings & Investments platform, helping customers better understand, monitor and grow their investments over time.

Working closely with the Digital Product Manager, you will help design and evolve the digital experiences that enable customers to monitor, understand and grow their investments over time. Your focus will be on transforming portfolio management from a static reporting experience into a proactive, personalised and engaging customer journey.

As part of the Global Digital Product team, you will also contribute to cross-functional initiatives across other customer missions whenever required, helping ensure a consistent customer experience across the platform.

You will work at the intersection of business, customer experience and technology, collaborating with Product Managers, local markets and engineering teams to deliver innovative digital investment capabilities for millions of Santander customers.

In this role you will:

Product Definition

• Support the evolution of the Monitor & Grow customer mission.
• Translate product strategy into detailed functional requirements and user stories.
• Design digital experiences focused on portfolio monitoring, customer engagement and long-term investment relationships.
• Define functional requirements for portfolio insights, notifications, watchlists, goals tracking and proactive customer guidance.

Customer Engagement

• Help design experiences that increase customer engagement and long-term investment activity.
• Support the evolution of portfolio insights, alerts, notifications and personalised customer experiences.
• Identify opportunities to simplify complex financial information and improve customer understanding.
• Contribute to the definition of new engagement capabilities powered by analytics and AI.

Product Delivery

• Work closely with engineering teams throughout the product development lifecycle.
• Refine and maintain the product backlog.
• Support sprint planning, backlog refinement and functional validation.
• Coordinate with countries to understand local needs while protecting the global product vision.
• Ensure high-quality product delivery across markets.

Customer & Business

• Analyse customer behaviour, business needs and market trends.
• Identify opportunities to improve customer engagement, retention and portfolio growth.
• Support the definition and monitoring of customer, product and business KPIs.
• Contribute to rollout and product adoption activities across countries.

Collaboration

• Collaborate with Product Managers, UX, Technology, Business and local teams.
• Support workshops, product discovery sessions and cross-functional initiatives.
• Contribute to cross-stream initiatives to ensure a seamless end-to-end customer experience.
• Coordinate with internal and external providers where required.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• 5+ years of relevant experience as Product Owner, Business Analyst, Product Analyst or similar role in digital environments.
• Experience translating business needs into customer journeys, functional requirements and scalable digital products
• Good understanding of digital product development and technology principles.
• Strong customer-centric mindset with excellent analytical and problem-solving skills.
• Experience working with Agile product teams.
• Ability to collaborate across multiple stakeholders, countries and cross-functional teams.
• Comfortable working across multiple product areas, contributing to cross-stream initiatives when business priorities require it.
• Strong communication and presentation skills.
• Experience in digital banking, wealth management, fintech or digital platforms is highly valued.

Education

• University degree in Business, Economics, Engineering, Data, Technology or related fields (Preferred)

Languages

• Fluent English and Spanish (Required).

WE VALUE YOUR IMPACT

Your contribution matters, and it’s recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers.

• We’re enable our teams to go beyond through global opportunities and broad career paths.
• Flexibility that works. Enjoy a hybrid working models—some days remote, some days onsite with your team—along with flexible hours.
• Learning for life. Access hundreds of courses on our platforms, including exclusive access to our global learning space: Santander Open Academy (www.santanderopenacademy.com)
• Competitive rewards. Receive a highly competitive salary with performance-based bonuses, motivating you to keep growing with us.
• Financial advantages. Benefit from preferential banking terms, special interest rates on loans, life insurance, and more.
• Your health is our priority. Through BeHealthy, our global wellness programme, we promote Holistic wellbeing.
• We know family is everything. That’s why we offer childcare support and family-friendly programmes tailored to each life stage.
• Always by your side. Get access to Santander Contigo, our program for employees and their families offering legal, emotional, and administrative advisory services.
• Extra benefits. Gym/WellHub membership, medical centers in some of our facilities, meal subsidy, parking, shuttle service from various points in Madrid, as well as exclusive discounts and offers for Santander employees. And that’s only the beginning—we’ll tell you more when you join!

We’re here to keep you motivated, help you reach your goals, and celebrate your progress, every step of the way.

LOCAL COMPLIANCE

Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.
 

READY TO TAKE THE NEXT STEP IN YOUR JOURNEY?