Kia ora!
Shape how millions of customers experience Air New Zealand and turn insight into measurable commercial impact. This is your opportunity to influence decisions that directly improve conversion, customer journeys, and long-term value at scale.
As a Senior Digital Commerce & Experience Specialist, you will sit at the intersection of data, product, and commercial performance, helping teams make smarter, faster decisions grounded in evidence. You’ll be embedded in a cross-functional squad while contributing to chapter-wide standards that ensure consistent, high-quality customer and commercial outcomes across our digital experiences.
How you’ll make an impact
- Translate customer behaviour and commercial signals into prioritised optimisation opportunities that improve conversion, revenue, and experience outcomes
- Strengthen digital measurement across web and app, including GA4, Google Tag Manager, and scalable, privacy-compliant dataLayer architecture
- Generate decision-ready insights using behavioural and commercial data, via BigQuery, to guide high-impact actions
- Identify friction points and value gaps across acquisition, booking, and post-booking journeys to improve lifetime value
- Lead optimisation prioritisation using quantified impact, ensuring focus on what delivers the greatest commercial return
- Design and oversee A/B and multivariate experiments, applying CRO expertise to drive measurable uplift in performance
- Partner with Product, UX, Design, and Marketing to deliver evidence-led improvements across journeys, messaging, and personalisation
What you’ll bring
- 6+ years’ experience in digital optimisation, experimentation, or digital commerce roles, ideally in performance-driven environments
- Proven track record of delivering measurable commercial impact through experimentation and optimisation
- Advanced data literacy, with the ability to self-serve using raw behavioural and commercial data (e.g. BigQuery/SQL), leveraging AI tools where appropriate to accelerate analysis and uncover non-obvious insights
- Ability to synthesise complex behavioural patterns into clear, compelling narratives, translating ambiguity into simple, decision-ready stories that influence stakeholders and drive evidence-based decision making across teams
- Strong hands-on expertise with GA4, Google Tag Manager, and BigQuery, including advanced SQL
- Experience with experimentation platforms such as Optimizely or Adobe Target
- Strong commercial acumen, with the ability to size opportunities and prioritise effectively
If you bring most of this experience, along with transferable skills and the drive to grow, we’d love to hear from you.
Ready for take-off?
If you’re motivated by turning data into action, influencing at scale, and delivering meaningful commercial outcomes, this is your chance to shape the future of digital commerce at Air New Zealand.
Applications close 29/04/2026.
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What We Do
Kia Ora, Ni Hao, Gidday, konnichiwa, Talofa, Bula, Hello and Welcome to Air New Zealand, your journey starts here. Air New Zealand is one of the world's leading airlines, known around the world, not just for our name and our innovation but also for our reputation. We are recognised as "New Zealand's Most Reputable Organisation" for our strong leadership, customer service orientation, innovation, brand, corporate values, and our role as a strong ambassador for New Zealand. Each year we make sure our passengers who fly to, from and within New Zealand enjoy our uniquely Kiwi way of doing things. At Air New Zealand, we are all about people. Ambitious, helpful, proud, down-to-earth, caring people, who look after the needs of more than 13 million people every year. We look at ways of making the experience better for our customers and allowing people to experience our New Zealand. Our people drive us to be among the world's best, frequently winning awards in all aspects of our operations, testament to the Air New Zealanders living this culture daily, in the way they deliver customer experience. Whilst it's led from the top, it is delivered by thousands of people, constantly doing things that make a big difference!
