Company Overview:
https://www.msxi.com/en/
At MSX International, we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.
Master Technician – Senior Diagnostic
Department
Aftersales / Technical Services / Workshop Operations
Reports to
Workshop Manager / Technical Manager / Service Manager
Experience
Approx. 6–12 years; minimum 4–5 years in premium OEM diagnostics
Location
Role Summary. The Master Technician is the workshop’s senior diagnostic authority, responsible for resolving complex premium-vehicle faults, managing escalations, performing advanced ECU programming and network diagnostics, and mentoring other technicians.
Key Responsibilities
- Diagnose escalated, intermittent, cross-domain and network-related vehicle faults.
- Perform complex ECU programming, coding, software updates and adaptations.
- Troubleshoot CAN/LIN communication, gateway and module-network faults.
- Lead technical escalations and prepare structured cases for OEM support where required.
- Capture and interpret diagnostic logs and traces.
- Mentor junior and mid-level technicians on diagnostic process, tools and quality standards.
- Maintain accurate job-card, warranty and technical documentation.
- Coordinate with Service Advisors, Parts, Warranty and OEM technical teams.
- Follow workshop quality, safety, ESD and high-voltage procedures.
Preferred Skills
- OEM Master Technician or equivalent certification.
- Experience with XENTRY, ISTA, ODIS, PIWIS or equivalent OEM tools.
- UDS / ISO 14229 awareness; ODX familiarity.
- CANalyzer, CANoe or equivalent network-analysis exposure.
- ADAS calibration and EV/high-voltage safety awareness.
Required Qualifications
- Diploma or B.Tech in Automobile, Electrical or Electronics Engineering.
- Hands-on premium OEM diagnostic experience.
- Proven ECU programming/coding and advanced CAN diagnostic capability.
- Experience with complex diagnostic case handling and technical documentation.
- Strong communication and mentoring capability.
Preferred Skills
- OEM Master Technician or equivalent certification.
- Experience with XENTRY, ISTA, ODIS, PIWIS or equivalent OEM tools.
- UDS / ISO 14229 awareness; ODX familiarity.
- CANalyzer, CANoe or equivalent network-analysis exposure.
- ADAS calibration and EV/high-voltage safety awareness.
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
Skills Required
- Diploma or B.Tech in Automobile, Electrical, or Electronics Engineering
- Hands-on premium OEM diagnostic experience
- Approximately 6-12 years of experience, including at least 4-5 years in premium OEM diagnostics
- Proven ECU programming and coding experience
- Advanced CAN diagnostic capability
- Experience handling complex diagnostic cases and technical documentation
- Strong communication and mentoring capability
- OEM Master Technician or equivalent certification
- Experience with XENTRY, ISTA, ODIS, PIWIS, or equivalent OEM tools
- UDS and ISO 14229 awareness
- ODX familiarity
- CANalyzer, CANoe, or equivalent network-analysis experience
- ADAS calibration awareness
- EV and high-voltage safety awareness
MSX International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MSX International and has not been reviewed or approved by MSX International.
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Affordable Benefits — Health insurance is at times characterized as affordable, including "fantastic and affordable health insurance" and statements that "benefits were good." In some contexts, the overall benefits value is seen as decent for the role.
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Leave & Time Off Breadth — Paid time off breadth includes PTO alongside paid holidays and sick leave. This time‑away structure is occasionally highlighted as a supportive aspect of the package.
MSX International Insights
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
