Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are actively seeking a Senior DevOps Engineer to join our Product Engineering Core DevOps team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem-solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.
Key Responsibilities:
- Design, implementation, and automation of large-scale distributed systems
- Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency
- Work with Engineering teams to deliver high-quality software in a fast-paced environment
- Monitor production and development environments to build preventive measures and provide a seamless customer experience
- Work with delivery teams on software improvements to achieve higher availability and lower MTTD
- Participate in on-call rotation (8h shift, 7days a week, every 3-4 weeks)
Key Requirements:
- 7+ years of public cloud experience (GCP or AWS)
- 7+ years of private cloud experience (Openstack, VMware ESXi)
- 7+ years of Linux experience (Centos/Ubuntu)
- 7+ years of networking experience
- Orchestration and management of containers using Kubernetes, Helm, GKE and Docker
- Experience with Gitlab, ArgoCD, CI/CD methodologies & tools
- Experience with Infrastructure as Code (Terraform), Python or other scripting languages
- Experience with Ansible config management tool
- Experience with Prometheus/Loki/Alertmanager/Grafana observability tools
- Excellent problem solving and analytical skills
- Experience with Incident Management Process, SRE best practices and continuous improvements
- Experience designing large scale distributed systems
- Familiar with DevOps/DevSecOps methodologies and best practices
- Strong verbal and written communications skills
- Bachelor's of Science degree in Computer Science or equivalent experience
This role is hybrid and requires 3 days a week in office.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at [email protected] to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 7+ years public cloud experience (GCP or AWS)
- 7+ years private cloud experience (OpenStack, VMware ESXi)
- 7+ years Linux experience (CentOS/Ubuntu)
- 7+ years networking experience
- Kubernetes, Helm, GKE, Docker (container orchestration and management)
- GitLab and ArgoCD; CI/CD methodologies and tools
- Infrastructure as Code (Terraform)
- Python or other scripting languages
- Ansible configuration management
- Prometheus, Loki, Alertmanager, Grafana observability tooling
- Experience with Incident Management, SRE best practices, and continuous improvement
- Experience designing large-scale distributed systems
- Familiarity with DevOps/DevSecOps methodologies and best practices
- Strong verbal and written communication skills
- Bachelor of Science in Computer Science or equivalent experience
- Participate in on-call rotation (8h shifts, every 3-4 weeks)
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
