Position: Senior DevOps Engineer
Role Overview
We are seeking a highly experienced DevOps / Cloud Engineer
to design, build, and support scalable cloud environments that power modern
digital products. This role focuses heavily on AWS-based solutions, automation,
security, and the implementation of cloud-native contact center technologies.
The ideal candidate brings deep expertise in cloud infrastructure, CI/CD
pipelines, and Amazon Connect solutions, along with strong experience in
large-scale enterprise environments.
Key Responsibilities
- Design,
build, and support scalable cloud environments for digital products
- Monitor
and optimize performance, ensuring high availability and reliability
- Implement
robust security safeguards to protect data and systems
- Develop
and maintain CI/CD pipelines for cloud-based deployments
- Build
and manage AWS infrastructure using Infrastructure as Code
(CloudFormation, IAM)
- Design
and implement Amazon Connect cloud-based contact center solutions
- Configure
call flows, agent experience, call recording, metrics, and analytics
- Manage
AWS services (e.g., Lambda, API Gateway, DynamoDB, S3, RDS, Kinesis, Glue)
- Develop
scripts and automation using languages such as Python, Bash, JavaScript,
etc.
- Implement
monitoring and logging solutions (CloudWatch, CloudTrail)
- Ensure
performance, scalability, and security of production cloud systems
- Provide
architectural recommendations and continuous improvement strategies
- Evaluate
new technologies and tools for enterprise adoption
- Support
integration through APIs and container technologies such as Docker
Qualifications
Technical Skills
- 10+
years of experience in software development and delivery
- 5+
years of hands-on AWS cloud experience
- Strong
expertise with AWS services including Lambda, API Gateway, S3, DynamoDB,
RDS, KMS, Glue, Kinesis, and Amplify
- Experience
with Amazon Connect, including IVR, workflows, call flows, and analytics
- Proficiency
with AWS CLI, SDK, CloudFormation, and IAM
- Experience
with CI/CD tools (Jenkins, GitLab, Maven, etc.)
- Expertise
in scripting languages (Python, Bash, Java, JavaScript, Node.js, etc.)
- Familiarity
with containerization (Docker) and DevOps tools (Git, Ansible, Chef,
Puppet)
- Strong
understanding of cloud security models (identity, network, encryption)
- Experience
with monitoring tools (CloudWatch, CloudTrail)
Core Experience
- Experience
creating technical documentation and system design models
- Hands-on
experience with environment setup tools (JIRA, Confluence, Jenkins)
- Experience
integrating APIs and web architectures
- Knowledge
of IVR systems and workflow automation
- Ability
to design and manage operational automation tools
- Experience
with large-scale, complex IT systems
Domain / Public Sector Experience
- 5+
years implementing contact center solutions
- Experience
working in public sector environments or similar enterprise settings
- Familiarity
with enterprise architecture standards and methodologies
- Experience
delivering solutions aligned with structured project governance models
General Skills
- Strong
leadership and technical advisory capabilities
- Excellent
problem-solving and analytical thinking skills
- Strong
communication and stakeholder engagement skills
- Proven
troubleshooting and critical thinking capabilities
- Ability
to manage multiple priorities and meet deadlines
- Strong
interpersonal, negotiation, and collaboration skills
About Symbiotic Digital
Symbiotic Digital provides the IT Experts you need that
solve problems and get things done. See what the top 2% in their field can do
for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)
We serve customers in two ways, we provide:
- Digital
Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
- Recruitment:
Find The Right People You Need
Serving IT & Business leaders, Symbiotic Digital
provides a business system that enables us to provide the Expert Technical
staff needed to solve challenging business and IT problems. IT leaders in the
most reputable organizations in Canada have relied on Symbiotic Digital to help
them staff difficult assignments with proven Experts uniquely evaluated by our
proven QMS – Quality Management System Staff Development Model. We are a 100%
Indigenous owned company.
Learn more online at https://www.symbioticgroup.com/home-sd/
Skills Required
- 10+ years of experience in software development and delivery
- 5+ years of hands-on AWS cloud experience
- Hands-on experience with AWS services (Lambda, API Gateway, S3, DynamoDB, RDS, KMS, Glue, Kinesis, Amplify)
- Experience with Amazon Connect (IVR, workflows, call flows, analytics)
- Proficiency with AWS CLI, SDK, CloudFormation, and IAM
- Experience with CI/CD tools (Jenkins, GitLab, Maven)
- Expertise in scripting languages (Python, Bash, Java, JavaScript, Node.js)
- Familiarity with containerization (Docker) and DevOps tools (Git, Ansible, Chef, Puppet)
- Strong understanding of cloud security models (identity, network, encryption)
- Experience with monitoring and logging (CloudWatch, CloudTrail)
- Experience creating technical documentation and system design models
- Experience integrating APIs and web architectures
- 5+ years implementing contact center solutions
- Experience working in public sector or large enterprise environments
What We Do
Symbiotic Group Inc. is a consulting company that helps SMBs drive measurable results in sales, digital marketing, and operations. They also provide IT consulting services and focus on advancing business and career opportunities for Indigenous peoples.
