What makes platform challenges interesting at Zowie:
- Enterprise readiness – secure access patterns, auditability, and compliance are becoming first-class requirements.
- Multi-cloud reality – AWS is our primary environment today, with GCP playing a growing role.
- Mission-critical workloads – our platform sits on the frontline of our customers’ businesses, so reliability, clarity, and operational ownership matter.
- Developer enablement at scale – as the organization grows, platform decisions increasingly affect developers velocity, and our mission is to enable them for success.
- Technological variety - to support the Product team's needs, our infrastructure consists of many technologies, like MongoDB, Postgres, ElasticSearch, Cassandra and Redis.
- Voice Technologies - as our AI Agent supports phone calls, you’ll have a chance to work with reliable and scalable SIP infrastructure.
This role might be for you, if you:
- Want to have real influence on how an entire platform evolves
- Enjoy owning initiatives end-to-end, not just implementing predefined tasks
- Are comfortable making trade-offs and explaining them clearly
- Are curious to understand your stakeholders, then design pragmatic solutions that account for the impact of your decisions
- Like working at the boundary between infrastructure, application architecture, and developer experience
What you'll do:
- Take end-to-end ownership of initiatives: from “we have a problem” → discovery → design → implementation and delivery → rollout → maintenance
- Work with AWS and GCP infrastructure (IaC, networking, compute, IAM, secrets), secure access and authorization mechanisms (DB auth, IAM flows, audit).
- Define and implement patterns for auditability, secure access, logging, traceability, and compliance.
- Communicate with various stakeholders to understand different infrastructure-related challenges, provide solution plans and ensure success of the initiatives you own.
- Collaborate closely with developers to understand their workflows, pain points, and constraints; ensure platform decisions improve developer experience.
Ideally, you'll bring with you:
- 5+ years in DevOps / SRE / Platform Engineering roles
- High degree of ownership and ability to drive a project from start to finish
- Experience with GCP or AWS (IAM, networking, compute, storage, common managed services)
- Experience with Infrastructure as Code in a multi-datacenter/multi-cloud deployment setup
- Stakeholder management skills - balancing needs of dev, infra, security, and product; handling conflicts and trade-offs
- Strong analytical and problem-solving skills with a pragmatic can-do attitude
- Good familiarity with CI/CD processes and approaches
It will be awesome if you also have:
- Experience with visualization tools like Kibana, Grafana, Prometheus
- Experience with storage tech like MongoDB, Postgres, Cassandra, Redis, Elasticsearch
- Experience managing AWS costs, running backup recovery operations
- Experience with SaaS/enterprise customers (security reviews, compliance expectations)
Top Skills
What We Do
Buying online should feel like walking into your favorite local shop: personal, friendly and easy. Zowie’s mission is to recreate offline shopping experiences online - but better.
We’re hiring! We’re growing fast, remote-first, and focused on winning as a team. Check out our open roles.
Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology.
- Free analysis of your automation potential | Know what you’re buying!
- Free omnichannel inbox | Get savings on tech.
- Tons of integration | Connect with Shopify, Magento, Klaviyo, Zapier and take your automation to the next level.
Use Zowie and…
1. Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%.
2. Care – enables agents to resolve complex cases and increase CSAT by 12%.
3. Sell – detect buying intent and convert up to 40% more clients
