About Us
Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases.
Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.
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Title: Senior DevOps Engineer
Experience: 5-8 Years
Location: Bangalore
Work Mode: Hybrid
About the Role
The Infrastructure team at Ushur, which helps with the seamless integration & delivery of industry’s leading intelligent workflow automation platform, is seeking exceptional Senior Devops Engineers with strong knowledge & experience in designing and automating CI/CD and monitoring pipeline.
Responsibilities
- Install, manage & maintain the production & testing infrastructure of Ushur across geographical locations.
- Design and automate the CI/CD infrastructure and continually improve the deployment pipeline Ensure that the production delivery mechanism is performant, fault-tolerant & highly available
- Help continuously optimize time, effort & cost associated with deployment
- Design and develop tools for packaging, monitoring, diagnosing and fixing issues in live production systems
- Participate in Ushur’s on-call rotation and debug any deployment/customer issues by collaborating with engineering, QA and customer success teams
- Improve our operational capabilities by developing runbooks, alarms, and building tools and documentation that enable customers & Ushur-internal teams to self-diagnose problems
- Be passionate about latest approaches to developing Cloud Services and operations and intuitively know which ones fit best to achieve operation, automation & compliance
- Explore and integrate LLMs/AI-driven anomaly detection for proactive cost and performance monitoring.
- Leverage AI to scan infrastructure, detect misconfigurations, and identify optimization opportunities.
- Drive experimentation and adoption of next-gen AI/FinOps practices that enhance automation, prediction, and governance.
Qualifications
- 5-8 years of experience as Devops engineer in medium/large SaaS company
- Familiarity with and enthusiasm for using AI tools to enhance efficiency and innovation.
- Proficient in programming with at least one of Java/Python/Node.JS/GoLang
- Deep knowledge with IaC (Infrastructure as a code) usage (Terraform/CloudFormation/Ansible/ Chef) and experience deploying services such as: Lambda, EC2, MongoDB, VPC, API Gateway, Route 53, ELB/ALB
- Experience managing & automating build systems like Jenkins, Artifactory
- Expertise in creating from scratch and maintaining containerised deployment/orchestration environments like Docker & Kubernetes
- Experience with centralized logging, APM, Telemetry
- Excellent in troubleshooting issues related to Linux OS, DB, filesystem & networking
- Engineering degree in Computer Science or related field
Why Join Us?
Thriving Company Culture
At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.
Bring Your Whole Self to Work.
We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.
Rest and Recharge.
We encourage work-life balance with 20 days of flexible paid time off annually. Your well-being matters, and we make space for it.
Comprehensive Health Benefits.
Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office.
Invest in Your Future.
We offer competitive compensation and stock options to give you a stake in Ushur’s success. You’ll grow with us while contributing meaningfully to our journey.
Embrace Growth.
Growth Mindset is one of our core values – we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. You’ll also have access to the Ushur Community’s vast learning resources.
Flexible Work Options.
We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being.
Top Skills
What We Do
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.
Learn more at: www.ushur.com
