🌍 Global SaaS Company | $28M Series B Investment | 100% Remote or Hybrid
🚀 #1 AI business communication platform
Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
The Challenge AheadWith a fully Infrastructure-as-Code (IaC) platform already in place, the Infrastructure Team is now focused on scalability, automation, and reliability. As a Senior DevOps Engineer, you’ll play a crucial role in evolving our cloud-native infrastructure, eliminating manual gaps, refining observability, and elevating system resilience. You’ll be part of a collaborative, innovation-driven environment where your voice matters, and your work has real impact.
What You’ll Be Doing- Design, build, and maintain scalable, secure, and reliable infrastructure in AWS
- Own and automate infrastructure management using Terraform, Helm, and other IaC tools
- Manage and scale our Kubernetes clusters (AWS EKS) for high availability and performance
- Design and deploy services, focusing on observability, monitoring, and incident prevention
- Develop and maintain tooling and alerting to reduce operational overhead
- Champion production-readiness and contribute to operational best practices
- Collaborate cross-functionally with product engineers to resolve outages and strengthen system reliability
- Proactively identify areas for improvement and drive innovation within our infrastructure
- Contribute to our culture of continuous learning and engineering excellence
- Knowledge of AWS
- Knowledge of Kubernetes
- Knowledge of Python or Golang
- Knowledge of Bash scripting
- Managing 24/7 production infrastructure and Kubernetes clusters (AWS/GCP...)
- Understanding of modern development and operations processes and methodologies
- Experience with Linux administration
- Experience with CI/CD management (Argo project)
- Experience with configuration management (e.g. Terraform, Ansible, Helm, Docker, ...)
- Knowledge of GitOps principles is nice to have (e.g. ArgoCD)
- Experience with setting up monitoring stack (preferably Prometheus, Grafana, Alertmanager), configuration of monitoring rules, creating dashboards, etc.
- Understanding of database systems (MariaDB, MongoDB, Redis, Elasticsearch, PostgreSQL, ...) is a plus
- Understanding of the DevOps/SRE philosophy
- Good at problem-solving and debugging
- Can-do approach
- Passionate about new technologies and not afraid to try them out
- Desire to constantly improve infrastructure, internal components and whatever that you see as a problem
- You dislike temporary solutions
- Learning mindset
Kubernetes (EKS), AWS, Terraform (Cloud), Helm, ArgoCD, Argo Workflows, Ansible, MariaDB, MongoDB, Redis, Kafka, Elasticsearch, Cloudflare, Prometheus, Grafana, Datadog, Sentry
Why You Will Love to Be a CloudTalker:Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget
Flexibility:
🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
🤩 Home office budget
💻 MacBook for work
Well-being:
🏖Recharge Fridays once per quarter
🏋🏼♀️Multisport Card / Fitness Allowance
Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise
- Intro Call – Meet our Talent Acquisition team
- Meet and Greet with the Hiring Manager
- Homework & Homework Review during an interview or Live Coding during an interview
- Culture Bar Raiser Call & Offer
By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our.
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What We Do
Calling software for scaling businesses.
With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.
The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.
