The Role
About the Role:
As a Staff Engineer - DevOps you will maintain, manage and improve day-to-day operations that keep our platform secure and available
What will you do:
Execute standard operating procedures designed to ensure platform security and availability- Recommend and implement improvements towards standard operating procedures- Execute planned stories where the implementation is straightforward- Participate in platform architecture development discussions- Work with members from rest of the engineering team and customer success- Work with vendor support teams to solve issues
What are we looking for?
Must have:
- BS/MS degree in Computer Science or a related field from a premier institute with top grades or equivalent practical experience.
- 5+ years of hands-on experience in DevOps, with a focus on Azure cloud infrastructure and tools.
- Infrastructure as Code (IaC): Proven experience in provisioning and managing infrastructure using Terraform or Bicep in production environments.
- On-Call Support: Hands-on experience with production incident handling and being part of on-call rotations.
- Containerization: Expertise in packaging and deploying applications using Docker.
- Familiarity with orchestrating containers using Azure Kubernetes Service (AKS) or Kubernetes.
- CI/CD Pipelines: Experience in automating build and deployment pipelines using tools like Azure DevOps, Jenkins, Bamboo, or TeamCity.
- Monitoring & Observability: Experience in implementing and managing monitoring systems like Azure Monitor, Prometheus, Grafana, or equivalent tools to ensure service health.
- Web Servers: Experience with HTTP web servers such as Apache, Nginx, Tomcat, or Jetty.
- Networking Concepts: Solid understanding of at least four of the following:DNS mechanics and configurationTCP handshake process IPtables filteringTCP states and their significance Analyzing TCP trafficRouting, switching, subnets, VPN, and NAT.
- Configuration Management:Hands-on experience with at least one configuration management tool such as Ansible, Puppet, Chef, or Salt.
- Azure-Specific Expertise:Practical experience in provisioning, maintaining, and managing at least five of the following Azure resources:Virtual Networks (VNets), Gateways, Subnets, Route Tables, and Network Security Groups.
- Azure Scale Sets, Virtual Machines, and Auto Scaling configurations.Azure Batch and job management (Pools, Jobs, and Applications).Azure Blob Storage and policies.Azure DevOps Pipelines (CI/CD).
- Azure Role-Based Access Control (RBAC) and Identity Management.
- Application Gateway and Load Balancers.
- Linux Systems Administration:Proficiency in managing packages and configurations on GNU/Linux distributions: Installing packages, configuring services, managing service states, debugging startup issues, and analyzing system logs.
- Familiarity with disk management and debugging.Understanding of at least one init system (e.g., system, Upstart).
- HTTP Protocols:Knowledge of HTTP headers, request/response lifecycle, and troubleshooting.
- Soft Skills:Strong communication and collaboration abilities.Effective articulation of issues with team members and external vendors/support personnel.
- This role requires a proactive individual with a deep understanding of Azure DevOps practices, strong technical foundations, and excellent problem-solving skills.
Good to Have:
- Proficient in one coding language preferable Golang or Java
- Microsoft Certified: DevOps Engineer Expert
Who will you report to: Director - DevOps
Measure of Success:
- Timely execution of assigned stories / task / bugs
- Understanding of standard operating procedures
- Ability to clearly communicate issues to interested parties
- Demonstrate continuous learning by successfully passing applicable certifications
Why join us
- Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation.
- You are passionate about technology and its impact on the high-growth mobile technology space
- Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.
- Flourish in an Environment that Nurtures Growth and Curiosity
Learn More
Get to know us better before you apply!
Check out our product documentation, engineering blog, and customer stories to see how we work and what we value.
Clever.AI
CleverTap Developer Documentation
Blogs
TesseractDB™
CleverTap Product Demo
Values
About CleverTap:
CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies —to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships.
At the forefront of our innovation is Clever.AI, driving the next wave of AI-powered engagement. With Clever.AI, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB™, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement.
Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta.For more information, visit https://clevertap.com/ or follow us on Linkedin and X.Join us in shaping the future of engagement.
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
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The Company
What We Do
CleverTap is the modern, integrated retention cloud that empowers digital consumer brands to increase customer retention and lifetime value. CleverTap drives contextual individualization with the help of a unified and deep data layer, AI/ML-powered insights, and automation enabling brands to offer hyper-personalized and delightful experiences to their customers. 1,200+ customers in 60+ countries and 10,000+ apps, including Gojek, ShopX, Canon, Mercedes Benz, Electronic Arts, TED, Jio, Premier League, TD Bank, Carousell, Papa John’s, and Tesco, trust CleverTap to achieve their retention and engagement goals, growing their long-term revenue. Backed by leading venture capital firms, including Sequoia, Tiger Global Management, and Accel, the company is headquartered in Mountain View, California, with offices in Mumbai, Singapore, Sofia, São Paulo, Bogota, Amsterdam, Jakarta, and Dubai. For more information, visit clevertap.com
