Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are actively seeking a Senior DevOps Engineer to join our Cloud Engineering Core Application Services team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.
Key Responsibilities:
- Design, implementation, and automation of large-scale distributed systems
- Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency
- Work with Engineering teams to deliver high quality software in a fast-paced environment
- Monitor production and development environments to build preventive measures and provide a seamless customer experience
- Work with delivery teams on software improvements to achieve higher availability and lower MTTD
- Participate in on-call rotation (8h shift, 7days a week, every 3-4 weeks)
Key Requirements:
- 5+ years of Linux experience (Centos/Ubuntu)
- 5+ years of public cloud experience (GCP, AWS)
- 5+ years of private cloud experience (VMware ESXi, Openstack)
- Orchestration and management of containers using Kubernetes, Helm, GKE and Docker Experience with Gitlab, ArgoCD, CI/CD methodologies & tools
- Experience with Infrastructure as Code (Terraform), Python and Bash
- Experience with Ansible
- Experience with Prometheus
- Excellent problem solving and analytical skills
- Experience with Incident Management Process, SRE best practices and continuous improvements
Desirables:
- Experience with messaging and indexing applications such as Kafka, Zookeeper, FLINK, RMQ, and Solr
- Experience with SIP telephony applications such as Freeswitch, Asterisk, Kamailio and WebRTC is a plus
- Strong verbal and written communications skills
- Bachelor's of Science degree in Computer Science or equivalent experience
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
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