THE COMPANY
Duetto offers an open and collaborative work environment and believes that by cultivating a team with diverse backgrounds, perspectives, and experiences, it will continue to lead the industry with its cutting-edge platform-based hospitality technology. 

POSITION SUMMARY AND OPPORTUNITY 

We are an ambitious, well-funded, high-growth global technology company transforming the hotel industry.  At Duetto, we are passionate about creating innovative solutions to help hoteliers thrive. Although we work hard and operate at “Duetto speed,” the work atmosphere is casual, flexible, collaborative, and most of all, fun.

Our technology stack includes Java server technologies, NoSql, Github, single-­page JavaScript web techniques (jQuery, Backbone, React, and RequireJS), and patent­-pending analytical methods on top of MongoDB and AWS. We use Terraform to manage our infrastructure and Chef as a configuration manager.

KEY RESPONSIBILITIES 

• Design, implement, test, and maintain tools and processes for all operational aspects of hosting SaaS products on AWS.
• Work closely with developers to ensure the reliability, performance, scalability, and security of servers and applications.
• Evangelize a DevOps culture of collaboration, automation, self-service, and engineering best practices to enable developers to go from coding to production with a minimum effort.
• Being the last line of support of services that thousands of customers (hotels, resorts, casinos, etc.) around the world depend on 24/7.

REQUIREMENTS 

• 5+  years of experience in an Ops(DevOps) or SRE role.
• Engineer-level experience with networking and security concepts.
• Understanding of fundamentals behind load balancing technologies.  Experience configuring Layer 7 load-balancing is a plus.  HAProxy is a plus.
• Experience administering Cloud Computing Services such as AWS (preferred), Azure, or GCP, including working knowledge of permissions structures, multi-account management structures, and single sign-on(SSO).
• Experience with AWS IAM, VPC, EC2, ELB, RDS, S3, Lambda, API Gateway, Secrets Manager, KMS, CloudWatch, CloudTrail.
• Experience with containers and container orchestration tools such as ECS/EKS (a plus).
• Experience in administering, configuring, and synchronizing MongoDB replica sets.
• Experience with security compliance certifications such as SOC2.
• Experience working in an environment with a heavy emphasis on DevOps and Service Reliability mindset.
• Experience utilizing Prometheus or DataDog for effective system monitoring, performance measurement, and metric collection.
• Experience with CI/CD Tools such as GitHub, GitHub Actions, JFrog Artifactory, Jenkins, and GitOps methodologies.
• Experience with configuration-management toolsets such as Chef or Puppet.  Some Ansible experience may qualify.
• Experience using and writing infrastructure-as-code using Terraform.
• Fluency in reading Ruby, Bash/Zsh, HCL, and Javascript.
• Strong troubleshooting and root cause analysis skills.
• Experience constructing and maintaining build/deploy automation tooling.
• Participate in weekly on-call rotation.
• Ability to work both independently and within a team environment.
• A passion for technology with a drive to stay up to date with technology and best practices.
• Experience in System Design and Architecture is preferred.  
• A plus if you have a Bachelor of Computer Science or a related field, or relevant experience.

PROFILE OF THE IDEAL CANDIDATE 

• Team Player - Works well with others, highly collaborative and acts as a strong partner to other team members and functions.
• Story Telling – Ability to communicate Duetto’s vision to diverse audiences and to span messaging from high-level brand awareness to feature-level product differentiation.
• Creativity – Thrives in an environment without a set playbook.
• Organization - Eager and adept at managing end-to-end project planning and execution.
• Low ego, high EQ, and high intellectual curiosity.

About Duetto 

We are a team of passionate hospitality and technology professionals delivering a modern platform to hoteliers in over 60 countries. Our solutions address the biggest problems faced by the hospitality industry by simplifying distribution complexity and optimizing profitability with unique and powerful applications that increase conversion, guest loyalty, operational efficiency and revenue. Our goal is to become the most trusted, effective and widely used hotel technology company in the world. Founded in 2012, Duetto is headquartered in San Francisco with offices in Las Vegas, London, Singapore and Buenos Aires. Duetto is backed by leading investors: Warburg Pincus, Accel Partners, Icon  Ven Icon Ventures, and Battery Ventures.  If you want to be a part of a fast-growing company, working with amazing people tackling big challenges in a massive industry, then Duetto is looking for you.