The work:
We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982.
This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric — you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds.
Who we hire — the DNA
Self-starters and do-ers with grit — hackers in the best sense, with a startup mentality and a show-me bias: working software over slides, prototypes over proposals.
Want to learn, love new technology. This platform is built on the latest technology, and that technology changes and advances monthly. You adapt to change quickly — new tools, new models, new priorities — without drama.
Master debuggers and problem solvers. You love solving complex problems, you think outside the box, and you multitask across domains without losing the thread.
AI-native. You work with AI on all levels — you understand the technology around you (LLMs, SLMs, RAG, knowledge graphs, agents, training, eval) and you use AI tools daily to exponentially increase your velocity.
Distributed-systems literate. High-efficiency, event-driven, low-latency systems are our world; you understand what that demands.
Innovators who ship. You demonstrate ideas easily, fail fast, and move forward. You make committed timelines and hit them.
You consider yourself exceptional — and you like winning. So do we.
No one will have everything in this description. We're looking for well-rounded, smart people who move fast.
What You Will Do:
The role:
- Stand up and run the platform's infrastructure — CI/CD, multi-cloud, observability baselines, the daily-deploy pipeline.
- Two DevOps shared across the org, supporting a real-time platform (voice, desktop, intelligence, AI) where latency and uptime are product features.
- Startup environment: 1-week sprints, weekly deploys to production, fail fast, move forward.
What you'll own:
- CI/CD (trunk-based, daily prod deploys, PR-to-staging)
- Infrastructure-as-code for everything — no hand-built anything ·
- GCP primary, cloud-agnostic deployment templates for multi-cloud
- Observability and monitoring baselines ·
- Uptime as a personal mission ·
- On-call rotation with the SRE
- Your committed timelines.
Who you are:
- A ways-to-YES engineer — when a squad needs something, your default is "here's how we do it safely," never a block.
- Self-starter, grit, show-me mentality: your infra demos too.
- You love new technology, adapt fast, use AI tools daily to multiply velocity, and consider yourself exceptional.
- Team player who likes winning.
7+ years DevOps / platform; deep GCP plus real multi-cloud experience — you've deployed and run production workloads on at least two clouds and built abstractions that keep us portable.
Strong INFRA-AS-CODE mentality — Terraform-class IaC is how everything exists; if it isn't in code, it isn't real. Reviewable, repeatable, destroyable, rebuildable.
Has run infra for a daily-deploy, trunk-based shop; CI/CD for high-cadence teams is muscle memory.
Codes — Go or Python tooling, not just YAML.
Good networking understanding — protocols and how they actually work: TCP/UDP, TLS, HTTP/2, WebSocket, DNS, load balancing, and ideally RTP/SIP for our media paths. You debug at the packet level when you have to.
Strong mindset on monitoring and uptime — metrics, logs, traces, alerting baselines from day one; you notice before the customer does.
GitOps discipline — desired state in git, drift detection, PR-driven infra change.
Deploy safety engineering — canary/progressive rollout, feature-flag integration, instant rollback; weekly deploys stay boring.
Kubernetes/container depth (GKE-class) — scheduling, autoscaling, resource tuning for latency-sensitive services.
Secrets and least-privilege IAM as defaults; SOC 2-ready posture without slowing the train.
Cost awareness — you catch the runaway bill in the dashboard, not the invoice; efficiency is part of the job.
Ephemeral environments — spin up a full stack per PR/demo, tear it down after.
A debugger of infrastructure — reads the deploy log, the metric spike, the routing table, and sees it.
Skills Required
- 7+ years DevOps/platform engineering experience
- Deep GCP experience and production deployments on at least two clouds (multi-cloud)
- Infrastructure-as-code practice (Terraform-class IaC) for all infrastructure
- CI/CD and trunk-based daily-production deploy experience
- Proficient in Go or Python for tooling (not just YAML)
- Kubernetes and container orchestration depth (GKE-class): scheduling, autoscaling, resource tuning
- Strong networking fundamentals: TCP/UDP, TLS, HTTP/2, WebSocket, DNS, load balancing
- RTP/SIP experience for media paths
- Observability and monitoring: metrics, logs, traces, alerting baselines from day one
- GitOps discipline: desired state in git, drift detection, PR-driven infra changes
- Deploy safety engineering: canary/progressive rollouts, feature-flag integration, instant rollback
- Secrets management and least-privilege IAM; SOC 2 readiness mindset
- Ability to create ephemeral environments per PR and teardown after use
- On-call rotation participation with SRE
- Cost-awareness and cloud cost efficiency mindset
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
TTEC Digital Insights
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
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