Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
As part of the Product Engineering organization, the Senior DevOps Engineer will play a key role in building, operating, and enhancing cloud platform capabilities that support highly available and scalable services. This role focuses on implementation, automation, and operational excellence, working closely with platform, SRE, and product engineering teams.
We are looking for a hands-on senior engineer who thrives in production environments, enjoys solving complex operational problems, and contributes to building reliable cloud platforms. This role requires strong execution skills, ownership of deliverables, and the ability to work effectively in a fast-paced, collaborative environment.
The position involves shift-based work aligned with U.S. Pacific Time business hours (9:00 PM IST to 5:00 AM IST) and includes participation in an on-call support rotation.
Key Responsibilities:
- Design, implement, and automate components of large-scale distributed cloud systems.
- Build tools, automation, and workflows to improve availability, scalability, latency, and operational efficiency.
- Work closely with engineering and delivery teams to deploy high-quality software in a fast-paced environment.
- Monitor production and development environments and implement preventive and corrective measures to ensure platform reliability.
- Participate in incident response, debugging, and root cause analysis for production issues.
- Collaborate across teams to deliver consistent and reliable solutions aligned with.
- Document designs, operational procedures, and troubleshooting guides clearly and effectively.
- Contribute to improvements in reliability metrics such as availability, MTTD, and MTTR.
Requirements:
- 5–7+ years of experience in software engineering, DevOps Engineering, DevOps, or production operations.
- 3+ years of hands-on experience supporting systems, debugging production issues, and working with networking concepts.
- 3+ years of supporting public cloud (OpenStack, AWS, or GCP), with data center experience preferred.
- Strong hands-on experience with infrastructure as code and automation, using Terraform, Ansible, and scripting languages (Python, Bash, or similar).
- Working knowledge of databases, networking, containerization and orchestration technologies, including Kubernetes, Helm, and Docker.
- Experience with CI/CD pipelines and Git-based workflows (e.g., GitLab).
- Strong troubleshooting skills across applications, infrastructure, and cloud services.
- Excellent problem-solving, analytical, and collaboration skills.
- Strong written and verbal communication skills.
- BS in Computer Science or equivalent practical experience.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
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