The Role
Lead enterprise infrastructure transformation engagements by identifying operational challenges, defining measurable outcomes, directing design-partner sprints, and converting proven solutions into scalable services and outcome-based contracts. The role combines infrastructure services, product and offer management, AI-assisted operations, executive stakeholder engagement, data-driven value reporting, commercial modeling, and cross-functional coordination across sales, engineering, platform, delivery, and client teams.
Summary Generated by Built In
Shuru is an AI-native engineering services company building products with leading startups, enterprises, and well-funded scale-ups across India, Southeast Asia, the UAE, and global markets. Our engineers work in small, dedicated squads, ship in weekly cycles, and use AI-assisted development tools such as Cursor, Claude Code, and GitHub Copilot as a standard part of how we build. We hire for fundamentals, give engineers real ownership, and back them with a culture that respects deep work. We are hiring a Forward-Deployed Engineer Lead for Infrastructure Services to work directly with enterprise clients and transform legacy infrastructure support into measurable, agentic, software-defined outcomes.
In this role, you will identify high-value operational challenges, translate them into Outcome-Driven Models (ODMs), validate solutions through design-partner sprints, and convert proven outcomes into scalable services. You will operate at the intersection of infrastructure services, AI-assisted operations, product and offer management, and commercial value creation. As infrastructure becomes a critical business control system in the AI era, your work will directly influence resilience, risk reduction, cost optimization, capital efficiency, workforce productivity, and executive decision-making.
Key Responsibilities
- Engagement with Client executives and IT leaders to understand current operations.
- Own end-to-end outcome definition, prioritization, delivery path, and measurable impact for each transformation
engagement. - Lead Sprint execution along with Platform engineer and AI Engineering specialist.
- Translate proven outcomes into outcome-based contract proposals in partnership with Account and Sales teams.
Requirements
- 10 to 15 years of overall professional experience in infrastructure services, managed services, enterprise technology, consulting, product management or transformation roles.
- Minimum 3 years in a role with direct product, offer or outcome-roadmap ownership. This may be titled Product Manager, Offer Manager, Transformation Lead, Solution Lead or senior technical/delivery leadership role with clear accountability for roadmap, prioritization and scope trade-offs.
- Hands-on depth/experience in at least one mandatory infrastructure domain: secure networking, cybersecurity, data center infrastructure.
- Practical exposure to ITOps, NOC/SOC operations, ITSM, incident and escalation management, lifecycle/EoX management, patching, asset management, or service assurance.
- Direct exposure to commercial and pricing models in a infrastructure services context, such as SLA-based governance, outcome-based pricing, performance governance, gainshare or value-linked models.
- Experience engaging enterprise clients and operating in regulated or high-governance environments such as banking, financial services, healthcare, energy, public sector or similarly controlled industries.
- Working exposure to AI-assisted operations, AIOps, automation, agentic workflows or AI-native platforms. Deep AI/ML engineering expertise is not mandatory, but conceptual fluency is required.
Required Skills
- Outcome discovery and problem framing: ability to convert observed client pain points into scoped outcome opportunities.
- Product and offer management: ability to own roadmap, prioritization, backlog, trade-offs and value hypotheses.
- Executive storytelling: ability to translate infrastructure signals into business-outcome language for CIO, COO, CFO, CISO and transformation leaders.
- Data literacy: comfort with baseline creation, KPI instrumentation, before/after proof metrics, dashboards and business-value reporting.
- AI operations fluency: working knowledge of agentic or AI-assisted operations, multi-agent orchestration, human-in-the-loop controls, explainability and governance.
- Cross-functional orchestration: ability to coordinate Sales, Platform, Engineering, Service Line, Delivery and client-side stakeholders without losing outcome accountability.
- Commercial thinking: ability to connect technical proof to contract-ready business value.
Benefits
- Competitive salary and benefits package.
- Work with experienced product and engineering leaders.
- Opportunities for learning, mentorship, and career growth.
- A chance to make a real impact across diverse, innovative projects.
Skills Required
- 10 to 15 years of professional experience in infrastructure services, managed services, enterprise technology, consulting, product management, transformation, or related leadership roles.
- At least 3 years owning product, offer, or outcome roadmaps, including prioritization, backlog, scope trade-offs, and value hypotheses.
- Hands-on experience in at least one infrastructure domain: secure networking, cybersecurity, or data center infrastructure.
- Practical experience with ITOps, NOC or SOC operations, ITSM, incident and escalation management, lifecycle management, patching, asset management, or service assurance.
- Exposure to commercial and pricing models for infrastructure services, including SLA-based governance, outcome-based pricing, performance governance, gainshare, or value-linked models.
- Experience engaging enterprise clients in regulated or high-governance industries such as banking, financial services, healthcare, energy, or the public sector.
- Working exposure to AI-assisted operations, AIOps, automation, agentic workflows, or AI-native platforms.
- Ability to frame client problems as outcome opportunities and define measurable impact.
- Ability to communicate infrastructure value to CIO, COO, CFO, CISO, and transformation leaders.
- Comfort with baselines, KPI instrumentation, dashboards, before-and-after metrics, and business-value reporting.
- Working knowledge of multi-agent orchestration, human-in-the-loop controls, explainability, and AI governance.
- Ability to coordinate sales, platform, engineering, service line, delivery, and client stakeholders.
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The Company
What We Do
Looking for a self-managed professional team to help take your technology and product strategy to the next level? From leadership consulting to hands-on software delivery, we can support you in many ways. 1. Mobile, Web, Backend Software Development 2. Technology Infrastructure Solutions 3. Technology Scaling Solutions 4. Adopting Emerging Tech like Artificial Intelligence 5. Product & Technology Leadership Our custom software development services specialize in end-to-end product development. With a team of experienced professionals, we can help you navigate the complex world of technology and bring your vision to life. We offer on-demand product leadership and strategic guidance to help your business excel without the full-time commitment of a Chief Product Officer. Our team of experienced product experts works closely with you to understand your unique needs and craft tailored product strategies that align with your business objectives. We provide on-demand technical leadership and expertise to help your business scale and innovate without the full-time commitment of a Chief Technology Officer. As your tech leader, we focus on driving your technology strategy, optimizing your software architecture, and fostering a culture of innovation to propel your business forward. Let us be your go-to resource for all things product and technology. Contact us to learn more about how we can help your business succeed.
