Senior DevOps Engineer, Engineering Effectiveness

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

What You’ll DoPlease note that we have a hybrid approach to work and would like to find someone who can come into our offices in Lisbon (Lagoas Park) at least once per week.

The Engineering Effectiveness team is a team at ThousandEyes with the mission to empower our engineers to be more effective and happier by providing the software solutions, processes, infrastructure, and the support they need to design, implement, test, and operationalize their code quickly and with high quality, at scale. As a Senior Software Engineer on this team, you will have the opportunity to define how we partner with the other engineering teams to provide a productive and frictionless end-to-end developer experience encompassing the entire development, infrastructure, release, and operating lifecycle.

You will design and implement system integrations with our internal developer portal (Backstage), to deliver fully automated solutions for the end-to-end path to Production in a measurable and scalable way. These integrations include surfacing data from multiple systems to give our engineers visibility into all aspects of their service development lifecycle. You will bring your full SDLC experience to help improve our overall engineering processes, testing approaches, deployment pipelines, and operational procedures. You will work with our production and reliability engineering teams to provide and create the tools and frameworks that allow the application teams to properly monitor and alert on their production applications.

We are passionate about optimizing our developer’s end-to-end engineering experience to foster the innovation that allows our company to succeed.

Qualifications

• 6+ years in the industry
• Excellent software design and development skills
• Excellent communication and interpersonal skills
• Expert level proficiency with various build systems (e.g., Gradle, Maven, Make)
• Expert level proficiency with automated build and release pipelines and related tooling (e.g., Github Actions, ArgoCD, Jenkins)
• Expert level proficiency with programming languages (e.g., Golang, Java, Python)
• Experience with Javascript/TypeScript/NodeJS
• Passion about development and engineering best practices
• Experience with automated testing tools and frameworks (e.g., Cypress, TestCafe, Selenium, Robot)
• Experience with container orchestration tools and platforms (e.g., Kubernetes, EKS, ECS, GKE)
• Experience with cloud computing platforms (e.g., AWS, Azure, GCP)
• Experience with infrastructure management tools (e.g., Terraform, Puppet, Ansible)
• Experience with the Backstage developer portal is a plus

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Message to applicants applying to work in the U.S. and/or Canada: 

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.