Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.
Job DescriptionAbout the opportunity
Join our Embedded Payments team as a DevOps Engineer to make a real impact every day. We say that because we know that every conversation we have, every pipeline we build and every system we automate is another opportunity for us to elevate everyday life experiences for our customers and the people and communities they serve.
Reporting into the DevOps Engineering Manager, you'll help us build and scale the infrastructure behind our cloud-native payment orchestration platform that processes significant transaction volume across multiple Xplor brands. You are passionate about building reliable, secure systems and the automation that keeps them running smoothly while maintaining engineering best practices. You think about infrastructure end-to-end, from CI/CD pipelines and infrastructure as code down to monitoring, alerting, and incident response. You're comfortable owning the platform that everything runs on and collaborating closely with backend, frontend, QA, and engineering teams to ship and operate high-quality software.
Our Tech Stack
- Cloud: AWS (ECS, Lambda, RDS/Aurora PostgreSQL, API Gateway, SQS, EventBridge, Cognito, KMS, VPC)
- Infrastructure as Code: Terraform
- CI/CD: Bitbucket Pipelines
- Observability: SigNoz, Grafana, CloudWatch
- Performance & Load Testing: k6
- Security & Compliance: PCI DSS, AWS-native controls
- Application stack supported: Node.js services, React frontends
Responsibilities & Duties
- Design, build, and maintain AWS infrastructure using Terraform, with attention to scalability, cost, and PCI-scoped network segmentation
- Own and evolve the observability stack — SigNoz for distributed tracing and metrics, Grafana for dashboards, structured logging — so engineers can answer "what's happening in production" without paging you
- Build and maintain CI/CD pipelines in Bitbucket Pipelines, including deployment guardrails, automated rollback strategies, and environment promotion workflows
- Design and run performance and load tests with k6 or other custom tools as needed, establish baseline benchmarks, and partner with engineering to address bottlenecks before they reach production
- Participate in on-call rotations, lead incident response for infrastructure issues, and drive postmortems that produce durable fixes
- Define and track SLOs, error budgets, and operational KPIs for payment-critical services
- Improve deployment velocity and safety — faster pipelines, better preview environments, safer migration tooling
- Partner with security and compliance to maintain PCI DSS posture, support audits (Armanino/Vanta), and codify controls
- Manage cost and capacity across AWS — right-sizing, reserved capacity strategy, and identifying optimization opportunities
- Use AI-assisted tools effectively to accelerate infrastructure work without compromising review quality or security posture
What would make me a good candidate?
We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big-picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.
You'll need:
- 5+ years of professional DevOps, SRE, or Platform Engineering experience, with a Computer Science/Engineering degree or equivalent
- Strong hands-on AWS experience across compute (ECS, Lambda), networking (VPC, security groups), data (RDS/Aurora), and event-driven services (SQS, EventBridge)
- Production Terraform experience — module design, state management, drift handling, and multi-environment patterns
- Experience operating an observability stack in production; familiarity with SigNoz, Grafana, or comparable tools (Datadog, New Relic, Prometheus)
- Experience designing and running load tests with k6 or comparable tools (JMeter, Gatling, Locust)
- Experience building and maintaining CI/CD pipelines (Bitbucket Pipelines, GitHub Actions, CircleCI, or similar)
- Strong shell scripting ability or similar in a scripting oriented language (Python, Go, etc...)
- Ability to read and understand back end and and front end code in order to implement infrastructure more effectively
- Solid understanding of networking fundamentals such as sockets, routing, load balancing, SSL/TLS encryption, tunneling, firewalls/security groups, etc...,
- Understanding of access control and identity management (IAM, OIDC, Cognito, OAUTH in general or similar)
- Comfort leading incident response and writing postmortems that drive systemic improvement
- Fluency with AI-assisted development tools (Claude Code, Cursor, Copilot, etc.) and an articulate point of view on where they help and where they don't
- Comfortable working on a 100% remote team and operating independently within an agile group
It would be great if you also have:
- Experience operating PCI-compliant or otherwise regulated environments
- Experience with payments infrastructure or other high-availability transactional systems
- Familiarity with Vanta or comparable compliance automation tooling
- Experience tuning PostgreSQL for high-throughput workloads
- Exposure to KMS-based cryptography, secrets management, and key rotation strategies
- Experience with chaos engineering or game-day exercises
At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.
Additional InformationValues and Life at Xplor
Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:
- Find a better way
- Do the right thing
- Say it straight
- Win together
- Own the outcome
If these values sound like you, and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Some of our perks and benefits are:
- Paid Parental Leave benefit programs
- #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
- Access to free mental health support
- Flexible working arrangements
Ready to apply?
To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.
We kindly ask you to apply through our careers portal or external job boards (LinkedIn, Naukri, Indeed, etc) only. Please don't send your application via email. They will not be forwarded.
More about us
More than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most.
Xplor is backed by world-class investors Advent International, Battery Ventures, and Silver Lake.
Good to know
To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.
To learn more about us and our products, please visit xplor.com/careers/.
We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.
EEO and Artificial Intelligence
We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.
Xplor is committed to providing equal opportunities in employment and creating an inclusive work environment. We provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground, including race, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.
We make it a priority to respond to every applicant.
Skills Required
- 5+ years of professional DevOps, SRE, or Platform Engineering experience
- Computer Science/Engineering degree or equivalent experience
- Strong hands-on AWS experience (ECS, Lambda, VPC, RDS/Aurora, API Gateway, SQS, EventBridge, Cognito, KMS)
- Production Terraform experience (module design, state management, drift handling, multi-environment patterns)
- Experience operating an observability stack in production (SigNoz, Grafana, CloudWatch or comparable tools)
- Experience designing and running load/performance tests (k6 or comparable tools)
- Experience building and maintaining CI/CD pipelines (Bitbucket Pipelines or similar)
- Strong shell scripting or scripting-language ability (Bash, Python, Go, etc.)
- Ability to read and understand backend and frontend code to implement infrastructure effectively
- Solid understanding of networking fundamentals (sockets, routing, load balancing, SSL/TLS, firewalls/security groups)
- Understanding of access control and identity management (IAM, OIDC, Cognito, OAuth)
- Comfort leading incident response, participating in on-call rotations, and producing postmortems
- Fluency with AI-assisted development tools (Copilot, Claude Code, Cursor) and judgment on their use
- Comfortable working 100% remotely and operating independently in an agile team
- Experience operating PCI-compliant or otherwise regulated environments
- Experience with payments infrastructure or high-availability transactional systems
- Familiarity with Vanta or comparable compliance automation tooling
- Experience tuning PostgreSQL/Aurora for high-throughput workloads
- Exposure to KMS-based cryptography, secrets management, and key rotation strategies
- Experience with chaos engineering or game-day exercises
Xplor Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Xplor Technologies and has not been reviewed or approved by Xplor Technologies.
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Leave & Time Off Breadth — Leave options appear broad, with generous PTO and paid sick days frequently highlighted as a notable part of the overall package. Paid volunteer time and bereavement leave add additional time-off breadth beyond standard vacation policies.
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Retirement Support — Retirement support is positioned as a meaningful component of total rewards, including a 401(k) match that is described with a clear match formula. Eligibility for performance bonuses and mentions of equity/pension options further contribute to perceived long-term value for some roles.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life, and disability insurance, alongside U.S.-specific supports like an FSA. Mental health support through an employee assistance program and wellness programs strengthen the overall health-and-wellbeing offering.
Xplor Technologies Insights
What We Do
WHAT WE DO At Xplor, we build easy-to-use technology for the businesses that make up everyday life – whether booking a gym session, dropping the kids at daycare, registering for a community center class, fixing your furnace, or playing 18 holes on Saturday. That’s what people expect in the experience age – and why more than 130,000 businesses across 72+ countries use our integrated software and embedded payment solutions to attract, connect, engage, and retain their customers. Our platform processes $47 billion in payments annually because we've made it simple for businesses to get paid, manage their operations, and focus on what they do best: serving their customers. WHY JOIN XPLOR? • Work that has real-world impact: What we build helps businesses serve customers more effectively, and adapt as their businesses grow. When our customers succeed, everyday life works better for millions of people around the world. • Technology with purpose: We build technology for real operators solving real-world problems. That means designing products that fit how businesses actually work, helping customers make better decisions, and creating tools that improve both operations and the experiences they deliver. • A portfolio with breadth and depth: Our teams support a diverse set of industries, including fitness and leisure, golf and club, recreation, field services, garment care, education, and payments. That means the opportunity to solve meaningful challenges across multiple markets, while contributing to one shared company vision. OUR VALUES Our values shape how we lead, how we make decisions, and how we work every day. • Find a better way: We challenge outdated processes, improve the way we work, and look for smarter solutions. We bring ideas, not just problems, and stay open to better ways forward. • Do the right thing: We act with integrity, make ethical decisions, and hold ourselves to a high standard. We own mistakes quickly, learn from them, and apply our principles consistently. • Say it straight: We communicate clearly, and with respect. We share context, not just outcomes, give timely feedback, and speak up early when something needs attention. • Win together: We work across teams and functions with trust and shared purpose. We seek input early, assume positive intent, and celebrate success together. • Own the outcome: We take responsibility for results. We follow through, solve problems, and step in when something needs to be fixed.
Why Work With Us
At Xplor, you get room to grow, work that has real impact, and a team where you can bring your whole self. In return, we ask you to put people first, innovate fearlessly, and aim high. Be part of a global community built to help you – and the businesses we serve – thrive.
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