Zendesk is looking for an experienced Senior Engineer to join our Edge Engineering team in Europe. Zendesk handles billions of user interactions every day, and the Edge team is on the critical path for every one of them. With the rise of AI and LLMs, abuse of public APIs is a trend that needs critical thinking and talent to tackle. You’ll join a team that owns API Observability, Rate limits and Zendesk’s GraphQL federation with the mission of making Zendesk’s APIs more resilient while keeping legitimate traffic unaffected.
What you get to do every dayTackle API related challenges, helping Zendesk APIs to be more secure and resilient.
Work collaboratively with a niche team of experienced engineers.
Ship code to production and improve the experience of millions of Zendesk users.
Be a second set of eyes for your peers' code, changes and deployment plans.
Use a best-in-class modern technology stack: AWS, Kubernetes, Java, Istio Mesh, etc.
You’re a proactive team member, always seeking to improve processes and procedures.
You’re asking questions that ensure we’re going in the right direction.
You’re curious and eager to learn new technologies, skills, and practices that improve the team and advance your career.
3+ years work experience in a Software Engineering, DevOps or Production Engineer role working on high-traffic, customer-facing distributed systems.
Experience with edge-related technologies: HTTP, Rate Limits, Proxies, CDN, etc.
Hands-on experience in shipping highly scalable server-side solutions, requiring extensive cross team collaboration.
Hands-on experience working with Linux, Docker, and Kubernetes.
Hands-on experience with AWS or similar cloud computing platforms.
Hands-on experience with Java, Go, TypeScript or similar programming languages.
Experience working in modern SaaS companies.
A passion for identifying and resolving problems—you run towards the fires.
Skilled in monitoring systems through metrics and traces using cloud-based observability tools. Bonus points for experience in building log and metrics pipelines at scale.
Experience or willingness to learn coding in Java, Go and/or TypeScript.
Proficient in writing technical documentation, including ADRs.
Familiarity with anomaly detection methods.
AWS
Kubernetes, Docker
Java, Go, TypeScript
Spinnaker, GitHub, Datadog
#LI-JJ2
The Poland annualized base salary range for this position is zł235,000.00-zł353,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
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What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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