Senior DevOps Engineer II (Developer Experience)

Articulate is looking for a Senior Developer Experience Engineer II to join our growing DevEx team!

The Senior DevEx Engineer II will be a key member of the Developer Experience pod building and maintaining internal tools that enable our product engineers to be efficient and self-reliant.

What You'll Do:

• Define and drive industry standards and best practices that your team and adjacent teams should follow when building systems and tools.
• Collaboratively develop and drive the evolution of our platform tooling systems through automated maintenance.
• Lead and facilitate technical discussions about our platform systems 
• Guide and mentor less-experienced team members (mid and junior-level).
• Deliver well-tested and well-documented software and infrastructure 
• Take a proactive approach to problem-solving (driving for measurable results, leading by example, etc).
• Collaborate and lead the planning of project milestones and help the team to break down large initiatives into iterative work items and drive ownership of task generation and ticket management.
• Communicate and collaborate effectively with both technical and non-technical stakeholders across the entire organization.
• Participate in our on-call rotation and contribute to incident reviews
• Develop and perform the necessary testing required to maintain our quality standards.
• Deliver the technical project work against the expected milestones on time and within the expected scope
• Be an example of working with a sense of urgency to find solutions to problems quickly with an iterative approach.
• Ability to nimbly learn whereby they view mistakes as opportunities to learn, enjoy the challenge of unfamiliar tasks, and seek new approaches to solve problems.
• Collaborate through facilitating an open dialogue with a wide variety of contributors and stakeholders, balance own interests with others’ and promote high visibility of shared contributions to goals

What You Should Have:

• 7+ years experience as a DevOps Engineer or equivalent role
• Demonstrated mastery with Go, Javascript or similar languages (Go is preferred)
• Demonstrated mastery with container technologies such as Docker
• Demonstrated mastery with configuring and managing cloud environments in AWS
• Expert-level experience with maintaining and building CI/CD pipelines
• Experience with Linux/Unix environments and scripting
• Demonstrated experience using Terraform or similar IaC technologies 
• Ability to lead the creation and completion of work items with little to no guidance
• Excellent ability to scope, estimate, and create work items from high-level initiatives and drive them to completion while helping the team to execute on their tasks
• A growth mindset and a deep passion for continuous learning
• Collaborate and lead the development of delightful experiences with a customer-first mindset where our customers are both our internal product engineers and the end users
• Expertly shares knowledge across teams to create a self-serving platform experience
• Expert-level experience writing, executing, and automating test cases for new feature development and ongoing maintenance activities
• Direct experience helping to create and use KPIs to drive observability, monitoring, and alerting to serve ourselves and our customers better
• Strong facilitation skills with experience being a mentor to those wanting to level-up their knowledge-base
• Demonstrates a focus on iterative development practices and incrementally delivering value over time.

About us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here. 

Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at [email protected]. 

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