Senior Desktop Support Specialist

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As a Senior Desktop Support Specialist, you'll be at the forefront of delivering exceptional IT support, ensuring our team stays connected and productive. Leveraging your technical expertise and problem-solving passion, you'll drive the success of our IT operations. In this role, you'll have the chance to innovate, grow your skills, and tackle new challenges, all while contributing to the evolution of our technology.
What you'll do as a Senior Desktop Support Specialist

• Provide exceptional, customer-first IT support for various devices and platforms, including Windows, macOS, iOS, and Android.
• Manage and administer enterprise IT systems, ensuring smooth operations and foundational network support.
• Collaborate with IT peers and other team members to troubleshoot and resolve technical issues.
• Utilize ITIL/ITSM principles to efficiently handle and resolve support requests.
• Continuously enhance your technical skills and pursue relevant certifications to stay ahead of industry trends.
• Participate in and contribute to strategic IT projects that drive innovation and growth.

What you'll bring

• At least 3 years of experience in enterprise support, with strong knowledge of operating systems, network infrastructure, and enterprise technologies like O365 and G Suite.
• Hands-on experience with device management tools such as Intune, SCCM, or JAMF, and familiarity with DNS, DHCP, MS Active Directory, and Azure.
• A solid understanding of scripting languages like PowerShell, with preferred certifications in Microsoft, CompTIA, ITIL/HDI, or Customer Service.
• Exceptional organizational skills, attention to detail, and a technology-driven approach to problem-solving.
• Ability to multitask, collaborate effectively within a team, and communicate clearly with a positive attitude.
• Proficiency in English.

Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US hourly rate for this full-time position is 30.00 USD - 37.50 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.