Tiger Brands Jobs

Senior Desktop Engineer

Tiger Brands

Senior Desktop Engineer

Reposted Yesterday

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Paarl, Cape Winelands, Western Cape, ZAF

In-Office

Senior level

Retail • Manufacturing

The Role

Senior Desktop Engineer providing 2nd/3rd-line desktop and endpoint support, workstation builds/IMACD, user data migrations, endpoint security remediation, basic network and server‑room hands‑on tasks, and local support for network devices and meeting room AV. Maintain CMDB and site documentation to ensure auditability and repeatability.

Summary Generated by Built In

It's fun to work in a company where people truly BELIEVE in what they're doing!

WHAT YOU WILL DO:

Desktop & Endpoint Engineering

•Act as 2nd/3rd line escalation for desktop and endpoint incidents and requests.

•Maintain and restore devices to the approved standard configuration following incidents or rebuilds.

•Support OS upgrades, OEM driver and firmware updates, and endpoint compliance activities.

•Perform preventative maintenance during support interactions and reduce repeat incidents.

Workstation Build, IMACD & Data Handling

•Execute physical and logical workstation installs and replacements.

•Deliver IMACD activities (install, move, add, change, decommission) as part of BAU.

•Perform user data transfers during device replacement and rebuilds.

•Enforce data storage policy and correct network drive mappings before risky activities.

Printing, Meeting Rooms & Peripheral Support

•Provide 1st line printing support (including label printers and MFP user support) and coordinate vendor escalations.

•Deliver 1st line meeting room and AV/VC support, including proactive checks where required.

•Provide first line support for handheld scanning devices where deployed.

Connectivity, Mobility & VDI (Endpoint Side)

•Support workstation related connectivity (Wi Fi, VPN, broadband up to wall socket level).

•Support VDI / thin client environments from an endpoint perspective.

Endpoint Security – Hands & Feet

•Ensure endpoint protection is present during builds, reinstalls, and imaging.

•Provide hands and feet support for workstation security issues (AV failures, encryption, WMI repair) where remote remediation fails.

CMDB & Documentation

•Update CMDB records during commissioning, decommissioning, and incident restoration (including required scan inputs).

•Maintain site level documentation and runbooks to support auditability and repeatability.

Network & Server Room Support

•Perform basic upkeep and inspections of network and server rooms at assigned sites.

•Provide local hands and feet support to Network Engineers, including:

•On site troubleshooting assistance

•Replacement of switches, routers, and Wi Fi devices

•Physical checks, racking, patching, and post swap validation

WHAT YOU WILL BRING TO THE TABLE:

Key attributes and competencies

·Strong hands‑on expertise in enterprise desktop and endpoint environments.

·Proven experience with workstation builds, IMACD, and user data migration.

·Practical understanding of site infrastructure operations and network device handling.

·Ability to operate independently as a site senior EUC authority.

·High operational discipline, strong documentation skills, and customer focus.

·Windows OS, Microsoft 365, Active Directory, Group Policy

·Endpoint management tooling (SCCM, Intune, MDM)

·Hardware support (laptops, docking stations, peripherals)

·Networking fundamentals (DNS, DHCP, VPN, Wi‑Fi)

·Solid practical knowledge of:

·Windows desktop operating systems

·Enterprise endpoint environments

·Site infrastructure basics (network rooms, cabling, power)

Experience and Qualifications

·Relevant IT Diploma or Degree (preferred).

·Microsoft desktop / endpoint certifications

·Microsoft (MD‑102, MS‑102, legacy MCSA)

·ITIL Foundation

Endpoint or mobility certifications (optional but preferred)

In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

Skills Required

Strong hands-on expertise in enterprise desktop and endpoint environments
Proven experience with workstation builds, IMACD, and user data migration
Ability to operate independently as a site senior EUC authority
Windows desktop operating systems
Microsoft 365
Active Directory and Group Policy management
Endpoint management tooling (SCCM, Intune, MDM)
Endpoint protection/antivirus and encryption troubleshooting
Hardware support (laptops, docking stations, peripherals)
Networking fundamentals (DNS, DHCP, VPN, Wi‑Fi)
VDI / thin client support from an endpoint perspective
CMDB updates, site documentation and runbook maintenance
Practical understanding of site infrastructure operations, network rooms, cabling and power
Microsoft desktop/endpoint certifications (MD-102, MS-102, legacy MCSA)
ITIL Foundation
Relevant IT Diploma or Degree
Endpoint or mobility certifications

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The Company

HQ: Bryanston

7,958 Employees

Year Founded: 1920

What We Do

Our portfolio of iconic household brands is the vehicle for our mission. As one of Africa's largest listed FMCG manufacturers, our core business is ensuring these everyday foods and beverages nourish lives from the biggest cities to the smallest villages. Our iconic brands are well-known in South Africa, and our products cater for every meal and occasion. Our portfolio also includes leading brands in the home and personal care segments, and we have a growing presence in Africa. Our purpose is to nourish and nurture more lives every day. The Tiger Brands product range remain consumer favourites year-after-year including brands like Koo, Fattis and Monis, Jungle Oats, All Gold, Purity, Oros, Ingrams, Doom and Tastic Rice. Read our Privacy Policy here for when you share your contact information with us: https://www.tigerbrands.com/contact-us