Senior DesignOps Specialist (m/f/x)

Posted 14 Days Ago
Be an Early Applicant
Vienna
Hybrid
7+ Years Experience
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Dynatrace delivers answers and intelligent automation from data.
The Role
The Senior DesignOps Specialist at Dynatrace will advocate for design practices, provide mentorship, and improve design processes to enhance productivity and customer satisfaction. This role will collaborate with global design teams to enable and support cross-organizational product development with best-in-class experience.
Summary Generated by Built In

Company Description
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU-your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
Job Description
Do you care about design processes, product workflows, and incorporating design best practices to optimize productivity? That good design teams thrive working with consistent product experience approaches that ultimately lead to satisfied customers? If you're as passionate as we are about solving problems and operationalizing cohesive product experiences, you'd be a perfect fit for this role.
We are looking for an enthusiastic DesignOps Specialist to help our global experience design community work more effectively and feel more fulfilled in their day-to-day lives. We're looking for someone who will advocate for the practice, provide direction and mentorship to other design practitioners, and help educate multidisciplinary teams through enablement initiatives. You'll be crafting and improving design processes, workflows, and guidelines which will help us build a strong foundation.
As a DesignOps Specialist in our Design & Experience Operations (DXO) team, you will collaborate with an international team of passionate designers, researchers, product managers, and developers across our Global R&D labs.
In this role, you will

  • Develop a deep understanding of how all the design practitioners work, what's in their way and how to help them succeed.
  • Build systems, workflows, templates, and guides that enable design practitioners to operate effectively and efficiently; and ensure these best practices extend beyond design practitioner and are understood by other key roles such as: product managers and engineers.
  • Develop and maintain a program of rituals designed to foster collaboration and learning opportunities for the design and experience community.
  • Be a strong advocate for design and experience within Dynatrace - elevate the global design practice and encourage and drive best practices.
  • Translate strategic company goals into DesignOps initiatives.
  • Interface with different roles and departments across the organization.
  • Ultimately enable and support the cross organizational product development team to deliver with best-in-class experience.


You will love this job if

  • You can take ownership of projects and work autonomously.
  • You're a team player, and you're passionate about operational topics and people. You always find ways to teach and build conviction in others - across teams, offices, and cultures.
  • You're not afraid to try and experiment with new approaches, and you're not afraid if they are unsuccessful.
  • You're an optimistic, motivated self-starter with a can-do attitude; no task will be too small or big for you.
  • You give and receive feedback freely and constructively, always open to learning and improving.


Qualifications

  • 8+ years of professional experience in the UX space, with 2+ years in DesignOps or Design Program Management.
  • Proven track record of rolling out changes in a large and complex organizational environment, providing measurable impact.
  • Solid knowledge of DesignOps practices, as well as UX methods.
  • Strong understanding of design and collaboration tools. (e.g. Figma, Miro, or similar)
  • Experience with project management (e.g. setting up and working with tools such as Jira, Confluence, or similar).
  • Experience with Documentation, and the knowledge to scale its adoption inside and outside the design team. (e.g. playbooks, onboarding, training).
  • Experience working with remote and international teams.
  • Fluent in English, with excellent written and verbal communication skills.


When applying for this role, please include a link to a portfolio showing one or more projects you led or were involved in. Make sure they have contextual descriptions about your approach and process, challenges faced, improvements implemented, success evaluations, so we can understand your thinking process from problem to solution.
Please apply with both your resume and portfolio in English. Preferably with a cover letter included.
Additional Information
What's in it for you?

  • Aone-product software companycreating real value for the largest enterprises and millions of end customers globally, striving fora world where software works perfectly.
  • Working with thelatest technologiesand at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
  • Working models that offer you theflexibility you need,ranging fromremote optionstohybridonescombining home and in-office work.
  • A team that thinks outside the box welcomes unconventional ideas, andpushes boundaries.
  • An environment that fosters innovation, enables creative collaboration, andallows you to grow.
  • A globally unique andtailor-made career development programrecognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
  • Atruly international mindsetwith Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
  • A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
  • A relocation team that is eager tohelp you start your journey to a new country,always there to support and by your side. If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program. Click this link to find out more information about our relocation program.


Compensation and rewards

  • We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
  • Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is € 60,000 gross per year based on full-time employment (38.5 h/week). We offer a higher salary in line with qualifications and experience.

What the Team is Saying

Michael Polter
Jamie Mallett
Trevor Ealy
Hannah Fleming
Kristen Armata
Steve Pace
John Rocker
The Company
HQ: Waltham , MA
4,700 Employees
Hybrid Workplace
Year Founded: 2005

What We Do

Dynatrace exists to make the world’s software work perfectly. Our unified platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That’s why the world’s largest organizations trust the Dynatrace® platform to accelerate digital transformation.

Why Work With Us

Interested in Marketing or Sales? Majority of this office is dedicated to these primary functions. Our open floor plan is built for collaboration amongst teams and you can feel the excitement as we take over the digital world. Mingle with the executive team over a beer, say “hey” to the CEO on your way to the kitchen, or join our Office Olympics!

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Dynatrace Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.

Typical time on-site: 2 days a week
HQWaltham, MA
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