The Role
Lead design for embedded finance features in MYOB Acumatica, researching partner/customer money flows, mapping end-to-end payment experiences, integrating third-party financial providers, driving adoption and revenue outcomes, incorporating AI into design workflows, and contributing to cross-team standards and peer review.
Summary Generated by Built In
We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.
At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.
And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.
About the role
MYOB Acumatica is the top ERP for mid-market businesses in Australia and New Zealand. As Senior Designer for our Embedded Finance squad, you will develop how financial features are built into the Acumatica experience. This includes payments, money movement, and related workflows.
You'll develop a deep understanding of how partners and customers transfer and handle money today. Identify where coordinated features can substitute fragmented and manual methods. Then compose experiences that feel like a natural extension of how customers already operate.
Key responsibilities- Own the build agenda within the Embedded Finance squad, driving focus toward the financial moments that matter most to partners and customers.
- Develop and sustain an ongoing, data-driven understanding of how partners and customers transfer and handle money — revealing obstacles, risks, and unaddressed needs that guide squad priorities.
- Map and build end-to-end financial experiences across MYOB Acumatica and the third-party capabilities it connects to, ensuring coherence and real customer value.
- Build onboarding, activation, and value moments that turn coordinated financial capabilities into adopted ones, contributing directly to revenue and growth goals.
- Bring external financial services providers into the build process from inception, working alongside the Mid-Market Partnership Manager to compose coordinated experiences as joint build problems.
- Incorporate AI within the creative workflow — synthesizing research, generating concepts, and developing working prototypes — so the squad can pursue more research and investigate more options.
- Contribute to the broader build team through peer review, shared standards, and a collective understanding of the partner and customer landscape.
- Demonstrated experience in product, service, or experience building, with a strong research component.
- Proven ability to plan and run qualitative research and produce end-to-end journey maps, service blueprints, and system maps at the scale of a channel-led or multi-sided business.
- Experience crafting financial workflows, payments, or regulated transactional domains — with an understanding of how trust, control, and compliance influence customer expectations.
- Experience crafting coordinated experiences that involve multiple providers or systems in a B2B setting. You should have a clear perspective on making third-party features feel native to the main product.
- Comfortable working toward commercial outcomes, with experience crafting for adoption, activation, and revenue-relevant moments alongside Product, PMM, and Pricing.
- A clear, current perspective on how AI is transforming the craft of building — and on how it can reshape the financial workflows mid-market businesses use — supported by hands-on experience developing AI-powered products or features.
- Strong facilitation and collaborator alignment skills, including across squad boundaries and with external partners.
Our Culture & Benefits
At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎥 See what it's like to work at MYOB and what we're all about.
🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.
Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.
We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
Skills Required
- Demonstrated experience in product, service, or experience design with a strong research component
- Proven ability to plan and run qualitative research and produce end-to-end journey maps, service blueprints, and system maps
- Experience crafting financial workflows, payments, or regulated transactional domains with awareness of trust, control, and compliance
- Experience designing coordinated experiences involving multiple providers or systems in a B2B setting
- Experience designing for commercial outcomes, adoption, activation, and revenue alongside Product, PMM, and Pricing
- Hands-on experience developing AI-powered products or features and a clear perspective on AI's role in design
- Strong facilitation and cross-team collaboration skills, including working with external partners
Am I A Good Fit?
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The Company
What We Do
Whether you're just starting out, or running an established enterprise, you can manage your entire business with MYOB. One business management platform, with all your key workflows – from finance and supply chain to employee and project management – MYOB saves you time and money. Wherever your business is headed, MYOB adapts to meet your changing needs. Whilst providing the visibility and confidence you need to make better, more informed decisions. Unleash your business’s potential, with MYOB.
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