Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionYour mission is to build the world’s best, truly cross-border shared accounts, for every kind of relationship – families, friends, children, partners, intergenerational care givers and receivers. You'll join a thriving research community of 30+ researchers in London and work embedded in the Shared Accounts team.
As a Senior Researcher, you'll be owning your expertise. You'll contribute by:
Leading complex research - work on large projects that are often complex and ambiguous, helping teams make better decisions by framing problems, identifying opportunities, and translating evidence into action.
Problem-solving excellence - proactively demonstrate exceptional problem-solving skills and holistic research thinking
Taking ownership - regularly lead work and take responsibility for research decisions
Collaborating - routinely work with other researchers and disciplines, often leading workshops and crits
Planning strategically - able to explain how work streams should be planned, coordinated and sequenced
Defining success - ensure key milestones and metrics are in place to measure and assess impact
Storytelling and advocacy - strong cross-functional collaborator and accomplished storyteller; effective advocate of a research-led approach
Using modern tools thoughtfully - leverage AI and emerging tools where they help accelerate research delivery, while maintaining research rigour
This role will give you the opportunity to:
Own complex work - lead large, ambiguous research projects with significant autonomy and impact
Shape direction - influence how your team prioritises and sequences work to achieve squad goals
Develop your expertise - continue growing as a research expert while expanding your strategic and leadership capabilities
Be part of our mission to make money without borders the new normal
A bit about you…
You must have experience doing research with children, young people and families, so that you can develop operational frameworks that are suitable for working with vulnerable groups including multi generational family units.
You have deep experience with both generative and evaluative research; exceptional problem-solving skills and holistic research thinking
You know how to choose the right research approach for different ambiguity levels, build decision confidence through well-designed studies, and connect user evidence to business outcomes
You're comfortable working embedded in cross-functional product teams; able to work autonomously and collaboratively with PM, data, design and engineering
You're able to guide teams on actioning insights and work closely with designers to ideate based on findings
You have strong presentation and storytelling skills, especially when sharing impactful insights
You're comfortable using modern research tools and thoughtfully applying AI where it can accelerate delivery without compromising quality
You're also…
capable of prioritising and sequencing activities, addressing uncertainties and defining success
self-directed; you can spot opportunities and take appropriate steps to action them with minimal guidance
And as a heads up, this role probably isn't for you if:
Your experience is primarily market research and/or academia
You don't have demonstrable experience leading UX research within the tech/product industry
You're not comfortable working with significant autonomy on complex, ambiguous projects
You don't have experience doing research with children, young people and families
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Experience conducting research with children, young people, and families, including vulnerable and multigenerational groups
- Deep experience with generative and evaluative research
- Experience leading UX research within the technology or product industry
- Ability to select appropriate research approaches for varying levels of ambiguity
- Ability to connect user evidence to business outcomes and guide teams in actioning insights
- Experience working autonomously and collaboratively in cross-functional product teams with product, data, design, and engineering
- Strong presentation, storytelling, and research advocacy skills
- Ability to prioritize and sequence activities, address uncertainties, and define success metrics
- Ability to use modern research tools and apply AI thoughtfully without compromising research quality
Wise Compensation & Benefits Highlights
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Leave & Time Off Breadth — U.S. materials describe extensive paid leave (PTO, sick time, holidays, “Me Days,” volunteer and compassionate leave) plus a paid six‑week sabbatical after four years. Feedback suggests the time‑off package is a standout element of the offering.
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Parental & Family Support — Benefits information highlights up to 18 weeks of fully paid parental leave in many locations, with clear tenure qualifiers in some markets. Feedback suggests these policies are robust and a notable strength.
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Equity Value & Accessibility — Company and job-posting materials indicate RSUs are a regular part of compensation, with a shift toward RSUs since 2022. Feedback suggests the equity component is a relatively substantial part of total rewards.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
