Senior Technical Lead Analyst – Defined Benefits
About the Role
We are seeking a Technical Lead Analyst with strong Defined Benefits experience to serve as a functional and technical subject matter expert supporting pension administration systems and client initiatives. This role partners across business, client services, operations, and technology to lead system changes, resolve complex issues, and translate Defined Benefits requirements into effective technology solutions.
Key Responsibilities:
Serve as the SME for Defined Benefits administration and LWConnect functionality.
Partner with Client and CSM on systemic changes, enhancements, requirements, and issue resolution.
Coordinate work with OTS and other technology teams to ensure successful delivery of system changes.
Translate Defined Benefits plan provisions and business requirements into functional and technical requirements.
Support pension administration processes including benefit calculations, eligibility, participant data, and plan rules.
Lead requirements gathering, impact analysis, system enhancements, testing, and UAT.
Analyze complex system and data issues, perform root cause analysis, and recommend solutions.
Guide Business Analysts and SMEs through project activities and deliverables.
Develop process flows, requirements, user documentation, and training materials.
Act as a liaison between business, operations, client, and technology teams.
Communicate complex technical information clearly to technical and non-technical stakeholders.
Required Qualifications:
Strong experience with Defined Benefits pension administration.
Experience supporting pension/benefits administration systems.
Strong Business Analyst, Systems Analyst, or Technical Analyst experience.
Knowledge of Defined Benefits plan provisions, benefit calculations, eligibility, and participant data.
Experience with requirements gathering, system changes, testing, and UAT.
Strong analytical and problem-solving skills, including root cause analysis.
Experience working across business and technical teams.
Ability to work independently and lead complex assignments.
Preferred Qualifications:
LWConnect experience strongly preferred.
Previous experience serving as a Technical Lead or Defined Benefits SME.
Experience coordinating technology work with OTS or similar technical delivery teams.
Experience with Tableau or other data visualization/reporting tools.
College or university degree or equivalent relevant experience.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $85k-95k.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- Strong experience with Defined Benefits pension administration
- Experience supporting pension or benefits administration systems
- Strong Business Analyst, Systems Analyst, or Technical Analyst experience
- Knowledge of Defined Benefits plan provisions, benefit calculations, eligibility, and participant data
- Experience with requirements gathering, system changes, testing, and user acceptance testing
- Strong analytical and problem-solving skills, including root cause analysis
- Experience working across business and technical teams
- Ability to work independently and lead complex assignments
- LWConnect experience
- Previous experience serving as a Technical Lead or Defined Benefits subject matter expert
- Experience coordinating technology work with OTS or similar technical delivery teams
- Experience with Tableau or other data visualization and reporting tools
- College or university degree or equivalent relevant experience
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
