The Senior Dedicated Account Leader oversees customer transportation operations, combining fleet management, load planning, and customer account support. This role leads and develops drivers, ensures safe and efficient operations, and delivers exceptional service to assigned customers.
Responsibilities include optimizing driver and equipment utilization, managing daily dispatch activities, supporting safety and compliance initiatives, and driving operational performance to meet business objectives. The Senior Dedicated Account Leader monitors key performance metrics, implements operational improvements, and makes strategic decisions to maximize efficiency, service, and profitability.
The ideal candidate is a results-driven leader with strong communication, problem-solving, and relationship-building skills who thrives in a fast-paced environment and is committed to teamwork, customer satisfaction, and continuous improvement.
- Lead, develop, and retain a team of drivers. May oversee non-driving associates.
- Plan and dispatch the dedicated fleet work assignments.
- Serve as the primary contact that is empowered to make decisions in the best interest of the Company and the customer.
- Generate reports and analyzes dedicated contract carriage (DCC) load weight, miles driven, and back haul (i.e., return trip) revenue to maximize equipment usage.
- Manages profit and loss statements, accruals, billing, payroll, and adjustments to meet financial goals and objectives.
- Manages service issues (i.e., late deliveries, damages, proof of delivery, lost freight, rate issues, and special requirements).
- Assist associates & leaders as needed in any capacity, including additional coverage when they are out of the office.
- Determines employees' training needs to produce continuous development plans.
- Provides on-going feedback and support to improve performance.
- Monitors and updates employee training records and driver certifications to ensure safety regulations (i.e., Department of Transportation [DOT] and Occupational Health and Safety Administration [OSHA]) compliance.
- Monitors the equipment maintenance program to ensure equipment is maintained, DOT compliance is met,
and accidents and injuries are minimized. - Processes vendor invoices, purchasing card transactions, and expense reports to ensure expenses meet company guidelines and to verify vendors are paid within established deadlines.
- Conducts customer reviews and fulfills customer commitments to demonstrate an understanding of customer needs and to define the TA Dedicated value proposition.
- Monitors account performance and the month-end close, reviews vendor costs, and negotiates vendor rates to ensure monthly profitability goals are met, as well as communicates customer business needs to employees to ensure job responsibilities and customer impact are understood and to share updates on new services and operational objectives.
- May upgrade and purchase new materials and trailers to replace and repair materials and reduce service failures.
- Performs other related duties as assigned
- Bachelor's degree or equivalent experience required. Bachelor's degree in Transportation & Logistics preferred.
- 3+ years experience as an Account Manager or Customer Service Manager preferred.
- Ability to establish positive working relationships with customers, stakeholders, and team members.
- Strong, demonstrated leadership capabilities, includes building effective teams.
- Ability to resolve issues without follow up
- Outstanding communication skills.
- Effectively copes with change and is energized by tough challenges.
- Demonstrated problem solving capabilities and timely decision making. Identifies options including the short and long-term impact on business operations.
- Proficient in MS Excel and other MS Office Suite programs.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Why work for us?
- At TA Dedicated, our dedication to continuous improvement and our commitment to the safety of everyone is proven through our actions.
- We focus on utilizing our integrated industry relationships to improve safety regulations and challenge industry norms.
- We pride ourselves on open and honest communication throughout our relationships.
Some of our benefits, include:
- Fun Work Environment
- Medical, Dental, & Vision Insurance
- 401k + Company Match
- Internal Growth / Mobility
- Paid Vacation and Sick Days
- Company Designated Holidays
- Life Insurance
- Short-Term & Long-Term Disability
- Medical Healthcare Spending Accounts (HSA/FSA)
- Dependent Care Reimbursement Account
- Employee & Immediate Family Assistance Program (EAP)
More About Us:
TA Dedicated specializes in dedicated truckload services that optimize customer supply chains and provide exclusive capacity to lower costs and improve business results. We serve as an integral part of the distribution system for many of our major customers.
TA Dedicated is built on the cornerstone value of safety. The safety of our drivers, other motorists and our customers' freight means everything to us. We stand behind this by investing in safety technologies and the continual training and education of our fleet. Our drivers are the captains of their ship and are empowered to make the decision on when it is safe to drive. We never compromise on our commitment to safety.
TA Dedicated is a member of TFI International, a North American leader in the transportation and logistics industry.
Skills Required
- Bachelor’s degree or equivalent experience
- Bachelor’s degree in Transportation and Logistics
- 3+ years of experience as an Account Manager or Customer Service Manager
- Ability to establish positive working relationships with customers, stakeholders, and team members
- Strong demonstrated leadership capabilities and team-building experience
- Ability to resolve issues independently
- Outstanding communication skills
- Problem-solving capabilities and timely decision-making skills
- Proficiency in Microsoft Excel and Microsoft Office Suite
- Ability to lift up to 15 pounds
What We Do
TA Dedicated is a provider of dedicated truckload transportation and logistics services across North America. A member of TFI International, the company specializes in optimizing customer supply chains through a portfolio of dry van, flatbed, and tanker equipment. By providing exclusive capacity and specialized freight services, TA Dedicated helps clients lower costs, improve business results, and optimize value within their distribution systems.
