Senior Deal Operations Analyst

SOCi, the CoMarketing Cloud for Multi-Location Enterprises, is currently looking for an experienced Senior Deal Operations Analyst. The Senior Deal Operations Analyst serves as the primary point of contact for the Sales team, providing hands-on support in building quotes, structuring deals and guiding opportunities through to close. Operating within a case queue model, this role manages incoming DealOps Support requests submitted via ticketing systems, addressing a wide range of deal types on a case-by-case basis. The ideal candidate is detail-oriented, responsive, and experienced in navigating SaaS deal structures, working cross-functionally with Finance, Legal and Revenue Operations to ensure accurate, compliant and timely deal execution.  

The Deal Operations team is at the forefront of driving revenue growth and ensuring the success of our sales efforts. This department is responsible for managing the end-to-end deal lifecycle, from opportunity identification to contract negotiation and execution. By collaborating closely with sales, finance, legal and other cross-functional teams, the Deal Operations plays a pivotal role in optimizing deal structures, maximizing profitability and accelerating deal velocity. 

SOCi expects to pay a total compensation in the range of $57,000 to $90,000 CAD. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.  

Who We Are

SOCi is one of the fastest growing technology companies in the United States, ranking on the Inc. 5000 Fastest Growing Companies in America list for the last seven consecutive years.  The leader in AI-powered marketing solutions for multi-location businesses, SOCi is trusted by nearly 1,000 top brands including Ford, Ace Hardware, Kumon, Liberty Tax, and more. At SOCi, our vision is to empower people to do what they love by providing intelligent software that can do the rest. SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. View more on our Awards & Accolades here! 

How You’ll Make an Impact

• Provide operational support across the full sales deal lifecycle, including quote creation, approvals and contract execution. 
• Serve as a trusted advisor to sales teams, offering guidance of best practices and contract terms to drive successful deal execution. 
• Partner with Finance and Legal to ensure deals are financially sound, contractually compliant and aligned with company policies. 
• Collaborate with Revenue Operations, Sales Operations and other internal stakeholders to support process enhancements and tool improvements. 
• Support complex or non-standard deals, providing tailored assistance while maintaining consistent communication and alignment with leadership.
• Be willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
• Ensure accuracy and completeness of deal documentation by maintaining organized records and updating systems in a timely manner.
• Monitor deal progress to identify potential bottlenecks and proactively escalate issues when needed.
• Maintain knowledge of internal policies and processes to ensure consistent application across all deals.
• Support reporting and metrics tracking by providing data and insights on deal volume, turnaround times, and approvals.
• Assist with training and onboarding of sales team members on deal desk processes, tools, and policies.

What You’ll Need to be Successful

• Hybrid Opportunity: This role is fully remote until our Vancouver, BC and Toronto, ON offices are established. Once the office is in place, it will transition to a hybrid model, with a 50/50 split between remote and in-office work.
  
• Must Have:  
• 3-5 years of experience in deal desk, deal operations analyst, sales operations or a similar role within a SaaS or technology company. 
• Experience with CRM systems (e.g. Salesforce) and knowledge of CPQ tools (e.g.DealHub CPQ)
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively. 
• Demonstrated ability to work independently and collaboratively in a cross-functional team environment.
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
  
• Education: 
• Bachelor’s degree in business administration, finance or related field

Working Conditions

• Schedule flexibility during End of Month and End of Quarter
• Desk job
• Core hours can float to Central/Eastern/Pacific time zones for coverage as needed

This position will remain open with applications due by November 25, 2025. This position is being hired on an urgent basis. The application window may close before November 25, 2025. if SOCi receives a sufficient number of applications to select a candidate prior to that date.