Jobs at SOCi

Serve as a strategic HR advisor to leaders and managers, aligning talent strategies with business goals. Drive organizational effectiveness, talent management, employee relations, workforce planning, compensation guidance, change management, and leadership development. Coach managers, support hiring/onboarding/performance processes, lead HR projects, ensure compliance, and use data to identify trends and recommend solutions in a fast-growing, remote environment.

Serve as a strategic HR partner to business leaders by advising on organizational design, talent management, employee relations, performance management, workforce planning, compensation, change management, and leadership development. Drive people strategies using data, coach managers, lead HR initiatives and investigations, and ensure operational HR excellence and compliance in a fast-growing, remote-first environment.

Support the training and development of sales teams by creating enablement content, facilitating training sessions, and organizing resources. Track program engagement and feedback for continuous improvement.

The Sales Enablement Specialist will design training programs, maintain content, and support SDR teams in their development and performance.

Manage a high-volume SMB customer portfolio as the primary post-sale contact to drive product adoption, monitor health signals, mitigate churn risk, support renewals, surface expansion opportunities, and execute scalable engagement campaigns while coordinating cross-functionally.

The Strategic Customer Success Manager nurtures client relationships, drives product adoption, and ensures clients achieve their business goals through SOCi's AI-powered solutions.

The VP of Brand and Market Strategy will define and elevate SOCi's market positioning and brand narrative while leading product marketing efforts to drive revenue growth and ensure consistent messaging across all channels.

The VP of Brand and Market Strategy will shape SOCi's market narrative, brand strategy, and product marketing while leading a high-performing team to define the company’s positioning and voice, ensuring alignment across all channels and driving revenue growth.

The Sales Development Representative identifies and qualifies sales opportunities, collaborates with Account Executives, and closes transactional business for the sales team.

The Enterprise Customer Success Manager leads strategic initiatives to drive customer engagement, prevent churn, enhance revenue growth, and mentor team members. They build partnerships with top-tier customers while utilizing analytical skills to optimize product adoption and retention.

Identify, qualify, and close new sales opportunities; collaborate with Account Executives on territory strategy, run discovery calls, set demos, drive deals, handle transactional closes, support events/gifting and pre/post-conference outreach, and manage pipeline using Salesforce and sales enablement collateral.

As a Customer Success Manager, you will manage customer relationships, enhance product adoption, mitigate churn risks, and drive revenue growth through effective communication and leadership across teams.

As an Account Executive, you'll drive new business for SOCi, engage multi-location brands, manage sales pipelines, and represent the company at industry events.

The Account Executive at SOCi is responsible for driving new business through sales efforts with multi-location brands, leveraging industry expertise and maintaining a sales pipeline to achieve goals.