Jobs at SOCi

The Sales Development Representative identifies and qualifies sales opportunities, collaborates with Account Executives, and closes transactional business for the sales team.

As a Customer Success Manager, you will manage customer relationships, enhance product adoption, mitigate churn risks, and drive revenue growth through effective communication and leadership across teams.

As an Account Executive, you'll drive new business for SOCi, engage multi-location brands, manage sales pipelines, and represent the company at industry events.

The Account Executive at SOCi is responsible for driving new business through sales efforts with multi-location brands, leveraging industry expertise and maintaining a sales pipeline to achieve goals.

Manage a high-volume portfolio of SMB customers as the primary post-sale contact. Drive product adoption, engagement, value realization, retention, and renewal support through structured outreach and success planning. Monitor customer health, identify churn risks, coordinate issue resolution, surface expansion opportunities, and document interactions in CRM systems. Partner cross-functionally with Sales, Support, Product, and Implementation Services while delivering responsive, operationally excellent customer success.

The Strategic Customer Success Manager nurtures client relationships, drives product adoption, and ensures clients achieve their business goals through SOCi's AI-powered solutions.

The Enterprise Customer Success Manager leads strategic initiatives to drive customer engagement, prevent churn, enhance revenue growth, and mentor team members. They build partnerships with top-tier customers while utilizing analytical skills to optimize product adoption and retention.