Jobs at SOCi

The Enterprise Customer Success Manager leads strategic initiatives to drive customer engagement, prevent churn, enhance revenue growth, and mentor team members. They build partnerships with top-tier customers while utilizing analytical skills to optimize product adoption and retention.

The Sales Development Representative identifies and qualifies sales opportunities, collaborates with Account Executives, and closes transactional business for the sales team.

As a Customer Success Manager, you will manage customer relationships, enhance product adoption, mitigate churn risks, and drive revenue growth through effective communication and leadership across teams.

As an Account Executive, you'll drive new business for SOCi, engage multi-location brands, manage sales pipelines, and represent the company at industry events.

The Account Executive at SOCi is responsible for driving new business through sales efforts with multi-location brands, leveraging industry expertise and maintaining a sales pipeline to achieve goals.

Manage a high-volume SMB customer portfolio as the primary post-sale contact to drive product adoption, monitor health signals, mitigate churn risk, support renewals, surface expansion opportunities, and execute scalable engagement campaigns while coordinating cross-functionally.

The Strategic Customer Success Manager nurtures client relationships, drives product adoption, and ensures clients achieve their business goals through SOCi's AI-powered solutions.