Senior Database Administrator

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you?

This is a Senior Database Administrator position largely responsible for providing operational database services to Upland Software in a production role.  The immediate responsibility of this role is to assist the current Cloud Operations team with the migration of MySQL 5.6 to 8.0.43, as well as owning database infrastructure design, ensuring optimal performance, availability and reliability. You will also be working with Development to come up with strategic solutions to recurring problems    Additional daily tasks such as owning, tracking and resolving database related incidents and requests, fulfilling requests and resolving incidents within SLAs, reviewing service related reports (e.g.: database backups, maintenance, monitoring) to ensure service related issues are identified and resolved within established SLAs, and responding to database related alerts and escalations.

Primary Responsibilities:

This position requires a service oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of their requests, initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established time frames.  As a Sr. Database Administrator, you will be responsible for all aspects of application database platforms including infrastructure, database design, data flow and overall performance. 

Required Personal Traits

• Ability to apply creative problem solving and manage through ambiguity.
• Willingness to take ownership of problems and seek solutions to meet customer needs
• Highly collaborative team player.
• Ability to work under remote supervision and with a minimum of direct oversight.
• Strong written and verbal communication skills directed to technical and non-technical team members.
• An individual who is keen to keep on top of emerging technologies.

Responsibilities:

• Manage 19+ MySQL instances across 5 AWS regions, currently split between RDS and EC2 instances.
• Assist with in-flight project to upgrade MySQL 5.6 to 8.0.43.
• Oversee DocumentDB and DynamoDB clusters for high availability and scalability
• Implement backup, recovery, and disaster recovery strategies
• Ensure PCI DSS compliance and secure encryption of data at rest and in transit
• Partner with Development and CloudOps teams to deliver resilient, high-performance database solutions
• Maintain and optimize Amazon RDS (MySQL 8.0.x), DocumentDB, and DynamoDB environments
• Monitor and tune database performance, capacity, and replication
• Manage cross-region read replicas, multi-AZ deployments, and failover procedures
• Implement and verify automated backup and recovery systems
• Monitor with CloudWatch, CloudTrail, Alert Logic, and SNS notifications
• Conduct DR (Disaster Recovery) testing and maintain failover documentation
• Identify cost optimization opportunities for storage, backups, and data transfer
• Coordinate database alerting, escalation, and response across global teams

Requirements:

• 7+ years pf MySQL database administration experience, supporting a production environment
• 5+ years AWS cloud database management (RDS, DocumentDB, DynamoDB)
• 5+ years of experience working in Amazon Web Services Production environment, with multi-region, high-availability database architectures
• Strong experience in Windows Server administration, running on AWS EC2 instances.
• Experience in previous MySQL legacy upgrades to 8.x
• Broad experience across multiple database platforms
• Ability and desire to learn new systems quickly with little supervision
• Ability and desire to automate solutions
• Ability to work with multiple teams in an effective and collaborative manner
• Ability to relate complex technical problems to non-technical business stakeholders.
• Excellent communication and documentation skills
• Knowledge of PCI DSS compliance requirements would be beneficial
• Scripting skills in PowerShell, bash, and Python
• Monitoring expertise with CloudWatch, SNS, and third-party tools

Upland Software (Nasdaq: UPLD) is the intelligence layer that unifies and contextualizes enterprise knowledge, content, and data, turning isolated information into actionable outcomes for every human and agent. More than 1,100 enterprise customers rely on Upland's deep domain expertise to unlock the full value of their AI and agent-driven operating models, driving measurable outcomes across customer experience, employee productivity, and regulatory compliance. For more information, visit www.uplandsoftware.com. 

#LI-Hybrid