Team Description
Our AI team is dedicated to preparing Pendo for the AI era by building production-grade infrastructure that enables every team to deliver quick, high-quality AI-powered products. We develop scalable AI pipelines, personalization engines, and conversational frameworks while collaborating closely with product teams to support their novel AI developments. By creating the infrastructure and tools they need, we help accelerate the delivery of impactful, production-ready AI features.
This team operates at the intersection of innovation and practicality, ensuring that cutting-edge AI ideas can become reliable and scalable solutions. If you’re excited by the challenge of building robust infrastructure and working collaboratively to push AI capabilities forward, this is the team for you!
Role Responsibilities
This role requires solving the challenge of bridging cutting-edge AI systems with Pendo’s backend, enabling all teams to build and deploy high-quality AI-driven features efficiently and effectively. In this role, you will:
- Design and architect the integration of Pendo's AI infrastructure with backend systems, ensuring seamless accessibility for Pendo’s engineering teams.
- Develop scalable, production-grade APIs and services that allow easy consumption of AI features across the platform.
- Act as a technical liaison, clearly communicating architectural decisions and integration strategies to engineering teams.
Minimum Qualifications
- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- 5+ years of experience in backend development with expertise in GO, Java, or similar languages.
- Experience with cloud platforms (e.g., GCP, AWS, Azure) and containerization (e.g., Docker, Kubernetes).
- Proven experience designing and implementing production-grade APIs and services for AI or data-intensive applications.
- Strong understanding of system architecture, scalability, and performance optimization in distributed systems.
- A proactive mindset with a focus on delivering high-quality, maintainable solutions and fostering collaboration.
Preferred Qualifications
- Experience integrating AI/ML systems with backend architectures in a production environment.
- Familiarity with AI tools and technologies, such as LLMs, machine learning pipelines, or data engineering workflows.
Pendo Description:
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.
Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.
EEOC
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Compensation
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
The expected salary range for this role to be performed in Raleigh, NC is $155,000 - $165,000.
Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
Top Skills
What We Do
Pendo's mission is to elevate the world's experience with software. Pendo’s product experience platform allows companies to make product intelligence actionable with speed and scale, giving rise to a new generation of companies that put product at the center of everything. Pendo customers include the world's leading companies, including Verizon, Morgan Stanley, LabCorp, OpenTable, Okta, Salesforce, and Zendesk. Through Mind the Product and customer communities, sponsored events and podcast, Pendo aims to support the success of product and digital leaders everywhere. Pendo is headquartered in Raleigh, North Carolina and has offices around the world. For more information, visit: www.pendo.io.
Why Work With Us
Pendo operates in a very exciting market and offers a unique product with highly passionate customers. Our objective has always been to hire incredibly talented, but equally as energetic employees who are committed to serving those customers. We embrace the agility and speed of a startup, but we also offer a flexible and inclusive work environment.
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